Senior Service Advisor- Mercedes-Benz of Blackburn
Marshall Motor Group
About the role
Senior Service Advisor- Mercedes-Benz of BlackburnJob descriptionSenior Customer Service AdvisorLocation: Mercedes- Benz of BalckburnHours: 47.5 hours per week, including Saturday mornings on a rota basisSalary: Competitive Basic Salary Including an OTEBenefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount schemeBonus Schemes: OTE and bonus scheme which can be discussed further at interviewThe roleAs a Senior Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.Who you arePrevious Service Advisor experience is essentialA Current Service Advisor looking to take the next step in your careerYou will be passionate about the customer journey and giving a great customer experienceYou are comfortable working to deadlines and managing customer expectations with regular communication and updatesYou will have strong attention to detail and organised as you will manage your own customer base and workloadFeel confident supporting with complex customer issues professionally and leaning on management for guidance where necessaryTech savvy, ideally having used CRM systems in the pastWhat you’ll doEstablish and manage the customer relationship ahead of their booking, greeting them on arrivalTraining and Supporting new members of the Service departmentBe a pivotal point of contact and utilise your existing skills to ensure your team are consistently highly performing and achieving set KPI’s and targetsSupporting the customer’s experience through their Marshall journey in a positive and proactive mannerAct as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomesComplete all administration duties linked to the customer in an accurate and sympathetic mannerProactively supporting the customer with future requirementsWorking as part of a team to drive outstanding customer service and retentionIf you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. Marshall Motor Group is one of the UK’s largest car dealer groups representing 24 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 143 stores situated across 34 UK counties. We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.