Service Administrator

Scania

About the role

Service Administrator - Scania Eurocentral Fixed Term Contract - Duration circa 14 months (dependant on start date) Working hours: Monday to Friday 08:00 – 16:30 and 1 in 4 Saturday’s 08:00 – 12:00 Salary: £27,205 plus an excellent benefits package, including: • In-house training provided to support career progression• 28 days holiday which increases with service + public holidays• Competitive employer pension• Discounts on major retail outlets, including groceries• 4x basic salary life insurance• Eligibility to receive an annual ‘Company Success Payment’ Scania have an opportunity for a motivated individual to join our team at Eurocentral. As Service Administrator, you will be a key team member, responsible for the day to day costing for the branch. You will work closely with all branch staff, credit control, and internal departments. Key Responsibilities:• Answer the phone in a friendly and open manner using the company standard greeting.• Invoice and control branch work in progress.• Check the system to ensure campaigns are completed and costed correctly.• Work within credit control policy and procedures.• Carry out the costing on warranty, retail, repair and maintenance to company standards.• Supply fully priced estimates of repairs required and ensure work is authorised where required.• Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.• Resolve and assist in invoice queries as and when necessary.• Assist with other administration duties as required.• Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible. If you’re interested in this role we’d love to hear from you. Next steps:1. If you like the sound of this position, please apply today.2. A member of the Scania Recruitment team will contact you to discuss your application.3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager. We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.Requisition ID: 29106Number of Openings: 1.0Part-time / Full-time: Full-timePermanent / Temporary: TemporaryCountry/Region: GBLocation(s): Eurocentral, GB, ML1 4ZARequired Travel: 0%Workplace: On-site Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone. Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.