Service Advisor - Bridgwater
Adams Morey Ltd
About the role
Are you passionate about delivering excellent customer service and looking to join a dynamic, forward-thinking team? Adams Morey is currently seeking a Service Advisor to join our busy and friendly team at our Bridgwater site.This is a fantastic opportunity for someone who thrives in a fast-paced environment and is eager to contribute to a well-established and respected company in the commercial vehicle industry. As a Service Advisor, you will be the vital link between our customers and the workshop, ensuring a seamless and professional experience throughout the service process.Salary: £30,000 - £32,000 per annum (Dependent on experience)Hours: Monday to Friday 8.30 am to 6.00 pm, i.e. 45 hours per week, 30 minute lunch (unpaid).Key Responsibilities:Liaising with customers on site, via phone and email.Liaising with customers in regard to work being carried out on their vehicle.Sales and upsell of labour hours.Selling service plans along with promotional accessories/programs etc.Invoicing and following manufactures warranty procedures.Planning and scheduling customers vehicles to coincide with their maintenance plan.Customer Satisfaction Follow up phone calls.Understand workshop efficiencies and the importance of loading the workshop diary correctly.Ideally we are looking for:Appropriate telephone techniques and etiquette.Knowledge of automotive systems, understanding of vehicle basic layout, function & location of parts.Remain positive in stressful situations when handling a customer conflict.Work independently or as a member of the team when necessary.Work in a busy, active, lively environment that can be challenging.Pay exceptional attention to detail.Follow warranty guidelines and how to accurately apply them.Good computer skills essential.Previous experience with Kerridge/PSA would be beneficial.High level of accuracy and attention to detail essential.In return we’ll offer:30 days holidays including 8 bank holidaysCompany sick pay, that increases with length of service up to 13 weeksCompany pension with the option to salary sacrificeWhere salary sacrifice takes place, 50% NI saving reinvested into your pension potGenuine career development and pathways with DAF AcademyAward winning apprenticeship programApprentice equipment schemeEmployee Assistance programCycle to work schemeMy Staff shop – access to hundreds of discountsQuarterly More Awards recognition schemeFree eye test vouchers for DSE usersOn site parking (Site specific)Free mortgage advice through a trusted partnerQualified mental health first aidersOn-site trainer for HGV and many other courses Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.