Service Advisor Day Shift job
Job Details
Hours: Monday to Friday
Contract: Full-Time
Department: Service & Support
Job Description
The Role
Please only apply if you have relevant Main Dealership experience.
We have a fantastic opportunity for an experienced Service Advisor / Executive with a flexible and Positive attitude to join a small but dedicated and passionate team at our Multi Franchise Dealership in Tewkesbury.
Working on a day shift 7am-4pm with a Saturday Morning on rota on 1 in 4 7am-1pm.
What we need from you
- As a Service Advisor ,you are an integral part of the Service team and you are in direct contact with the customer.
- Meeting and Greeting Customers in a friendly and courteous manner throughout the day , identifying there service requirements and exceeding there expectations.
- You are the skilled interface between the customer and the workshop to deliver the customer promise , so you will be able to load the workshop diary accurately to ensure the smooth flow through the workshops.
- You have a significant impact on customer satisfaction and make a considerable contribution to the success of the aftersales operation.
- You are also able to provide information on Mercedes-Benz Truck, Van and Bus services and products and can also respond to queries about service- related topics.
- You will be confident when updating customers and focussed on following up to ensure the customer is fully satisfied .
- You will look to upsell value added products , be able to invoice daily against a given target as well as managing the workshop loading as part of a service team.
- You will Maintain your product knowledge through an extensive inhouse and Manufacturers training scheme personally developed to target your role and career progression.
Skills / Competencies
- You always think and act with the customer in mind and professionally implement all Mercedes-Benz processes and procedures in order to provide the best for your customer.
- You always complete your work diligently and present yourself at all times as an ambassador of the brands you represent.
- You will have frequent communication and engagement with others.
- You establish a quick, reliable and trustworthy rapport with customers.
- You will be able to adapt easily to changing situations.
- You will be able to deliver consistent performance in a fast-paced environment.
- You must have experience in using Platforms such as Kerridge/ Keyloop /1 Link and other DMS systems.
- You must be able to drive and be competent at using Microsoft office / Word
Tasks
- Respond to all maintenance and repair requests ensuring all customer and vehicle data is captured.
- Active review of planned work to ensure customer readiness.
- Acceptance of vehicle including checking customer and vehicle data for completeness.
- Confirm the key customer contact and preferred communication method.
- Establish scope of repair and maintenance, gaining customer approval where required.
- Ensuring that a visual inspection using C-it now is performed and an automatic quick test to establish the status of the vehicle
- Ensure all Sublets always have order numbers issued
- Regularly sell Service Contracts and all in plans against Target
- Carry out cash sale invoicing or specific Invoicing as instructed by the Service Admin Manager
- Monitoring the repair status and clarification of additional repair services.
- Creation of basic cost estimates and invoices, including updates of Digital Service Records.
- Responsibility for proactive customer updates using the preferred communication method.
- Co-ordinating the pickup date, time, method and location with the customer.
- Responsibility for handover of vehicle to customer including explanation of work carried out.
- Ownership of job packs and associated documentation.
What is in it for you
- Be part of a growing family business and friendly team
- Working with Global Brands
- Tailored Manufacturers Training and Personal Career development
- Competitive Rates of Pay
- 20 Days Holiday plus Bank Holidays
- Uniform and PPE
- Wellbeing programme to support you and your family
Job Type: Full-time
Salary: £27,500.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
COVID-19 considerations:
We have re introduced Covid measures , by keeping visitors to a minimum and re introducing staggered staff breaks , reduced Room occupancy , Face Masks , Screens and additional vehicle and human sanitising points throughout the business.
Ability to commute/relocate:
- Tewkesbury: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Service advisor: 5 years (required)
- Customer service: 3 years (required)
Language:
- fluent English (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Day shift (required)
Work Location: One location
Additional Benefits
- Company Pension
- Bonus Scheme
About the Company
Arthur Spriggs Van Truck and Bus are a privately owned family business with a number of Commercial Franchise namely Mercedes Benz,Isuzu Truck,VW Commercial Vans and Evobus (Mercedes Bus and Coach).
Alongside this we operate a large Road Haulage Fleet founded in 1918 operating from both our Gloucestershire and Northamptonshire depots offering high levels of Customer Service and reliability and as such have a business built on solid foundations.
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