Service Advisor

Sandown Mercedes-Benz of Newbury

About the role

Service Team ManagerMercedes - Benz of NewburyAn opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Newbury. The Service Team Manager is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfactionThe successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.Main Duties:· To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.· To work with the workshop team to achieve the highest possible levels of performance.· Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and, provide a cost estimate for repair work· Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns· To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.· To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required· To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.· To ensure that invoicing is accurate and completed on time.· To take responsibility for sub contracted repairs and ensure the work has been completed.· Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.· To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.Experience in an After Sales environment is vital and it is essential that candidates have experience working as a Service Team ManagerHours of Work: Monday – Friday 08.00 – 18.00 (1 hour unpaid break)(One day per week with an 18:30 finish on a rota basis)Saturday 08.00 – 13.00 working on a rota basis will also be a requirement of the role, to be paid as extra hoursTotal: 45.5 hours per week.Accredited Mercedes-Benz trainingUp to 25 Days annual leave plus bank holidaysPension Scheme with employer contributionsEmployee Assistance ProgrammeEyecare VouchersCycle to work scheme£400 Employee referral schemeLife Assurance PolicyStaff Discounts – MOT’s and RepairStaff Retail Purchase SchemeJob Types: Full-time, PermanentPay: Up to £35,000.00 per yearAbility to commute/relocate: Newbury RG14 2BX: reliably commute or plan to relocate before starting work (required)Experience: Vehicle service advisor: 1 year (required)Licence/Certification: Driving Licence (required)Work authorisation: United Kingdom (required)Work Location: In personBenefits:Bereavement leaveCompany eventsCompany pensionCycle to work schemeEmployee discountLife insuranceReferral programmeSick payStore discount Sandown is the name behind Mercedes-Benz of Epsom, Guildford, Basingstoke, Salisbury, Newbury , Poole, Dorchester, Farnborough, Hindhead and Poole Vans with a vision of transforming the experience of customers visiting our retail showrooms. The Mercedes-Benz brand offers an exciting line up of new products including the first all-electric Mercedes. It is also a great time of change for the unique smart car brand, with the launch of e-smart. Sandown offers new recruits a warm welcome and great opportunity for a long lasting rewarding career. We have a fantastic range of benefits and a first class range of training programmes to enable our employees to realise their full potential and advance throughout the Company . From technical apprenticeships to enhanced management training the Sandown Group have a training pathway for the whole team. Sandown love to recruit from within and our Company is home to many success stories of team members who have progressed their careers within the group. Our employees are the backbone of the business and we know that without them Sandown would not be the company that stands today. From the incredibly helpful Showroom Host to the knowledgeable Sales Executive, from the friendly Service Advisor to the manufacturer trained Technicians every role is integral to our successes. We would love to hear from anyone who wants a long and satisfying career with a forward thinking , professional privately run Company.