Service Advisor job
Job Details
Job Description
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone.
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
- Warmly welcome and engage customers in a friendly and professional manner throughout the day
- Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
- Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
- Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
- Schedule vehicles for appointments in the workshop efficiently and accurately
- Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
- Maintain precise and up-to-date customer records within our systems for effective service management
- Excellent communication skills, with the ability to engage effectively with customers and colleagues
- Demonstrated experience in delivering exceptional customer service
- Skilled at identifying customer needs and opportunities for upselling
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target driven role, demonstrating the ability to meet goals
- Must hold a valid UK driving licence
Be part of something big
Additional Benefits
- Company Pension
- Private Healthcare
About the Company
Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers’ expectations.
Made up of subsidiary groups, Group 1 Automotive have dedicated specialist teams who strive to deliver a quality of service that cannot be found elsewhere. We will always put your needs first, making sure that you are on the road without any stresses or worries. Whatever your needs, our team of manufacturer experts are here to provide an unrivalled experience for you and give your vehicle all the care and attention it deserves.
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