Service Advisor
SAGA Truck and Van
About the role
SAGA Truck and Van have an exciting opportunity for a highly motivated and customer-oriented Mercedes-Benz Van Service Advisor to join their fabulous team in Dartford, Kent.The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their experience. This role requires a blend of customer service skills, mechanical knowledge, and the ability to upsell services effectively. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and maintaining the reputation of our establishment.Do you have. . .Do you have experience in a customer service environment?Experience with volume work?Able to work within a team?If your answers are YES… then you may be the person, we have been looking for!What will you be doing?Greet customers and provide them with a warm welcome to our service departmentListen to customer concerns and accurately document their vehicle's issuesUtilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenanceProvide accurate estimates for repair costs and timeframesUpsell additional services or products that may benefit the customer's vehicleCoordinate with technicians to ensure timely completion of repairsKeep customers informed about the status of their vehicle throughout the repair processHandle cash/card transactions and maintain accurate records of paymentsHours:42.5 per week working 8am - 5:30pm Monday to Friday.All inclusive of a ½ hour unpaid lunch break.You are also required to work Saturdays 08:00am to 12:00pm on a rota basis of 1 in 3.Salary: £28,080.00 - £31,200 plus company bonusWho are we looking for?The successful candidate will have:Point of sale experienceA positive can-do attitudeThe ability to produce work to a very high standardA team player mentalityAn awareness of Health and Safety procedures/policiesPrevious experience in a customer service role, preferably in an automotive settingStrong upselling skills and the ability to effectively communicate the value of additional services or productsSolid mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutionsExperience handling cash transactions and maintaining financial recordsExceptional customer service skills with the ability to build rapport with customersOur Company Benefits:When you join us you'll have access to a comprehensive benefits package including:Performance-based bonus schemeRegular overtime opportunitiesStandout learning and development opportunities via the Mercedes Benz Technical Pathway24 days’ annual leave, plus bank holidays on topCompany pension (Royal London) via a salary sacrifice scheme£20,000 death in service benefitFree staff parkingAccess to free, independent advice on finance, health, and wellbeingCompany Healthcare Cashback Scheme, with a wellbeing programme via Simply HealthAccess to Hastee, a scheme that enables you to access a portion of your earned pay when you need it, on-demand.Join us in providing outstanding service while enhancing your career in the automotive industry!Job Type: Full-timePay: £28,080.00-£31,200.00 per yearAbility to commute/relocate: Dartford DA1: reliably commute or plan to relocate before starting work (required)Work authorisation: United Kingdom (required)Work Location: In personBenefits:Company eventsCycle to work schemeExperience:Service Advisor: 1 year (required)Kerridge/Autoline: 1 year (required) Saga Truck and Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the UK. With sites across East Anglia, Hertfordshire, Essex and Kent, our facilities are staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes. Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, tacho calibration, genuine parts and much more.
Requirements
- Company Pension
- Bonus Scheme
- Death in Service Cover
Job details
- Experience
- Service Advisor / Kerridge/Autoline : 1 year
- Hours
- Monday to Friday