Service Advisor job
Job Details
Hours: Shifts
Contract: Full-Time
Department: Service & Support
Job Description
Service Advisor
The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their experience. This role requires a blend of customer service skills, mechanical knowledge, and the ability to upsell services effectively. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and maintaining the reputation of our establishment.
The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their experience. This role requires a blend of customer service skills, mechanical knowledge, and the ability to upsell services effectively. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and maintaining the reputation of our establishment.
Do you have. . .
- Do you have experience in a customer service environment?
- Experience with volume work?
- Able to work within a team?
If your answers are YES… then you may be the person, we have been looking for!
What will you be doing?
- Greet customers and provide them with a warm welcome to our service department
- Listen to customer concerns and accurately document their vehicle's issues
- Utilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenance
- Provide accurate estimates for repair costs and timeframes
- Upsell additional services or products that may benefit the customer's vehicle
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicle throughout the repair process
- Handle cash/card transactions and maintain accurate records of payments
Hours:
3-week rota basis as follows:
Week 1 Monday to Friday 06:30am to 15:00pm
Week 2 Monday to Friday 08:00am to 16:30pm
Week 3 Monday to Friday 10:00am to 18:30pm
All inclusive of a ½ hour unpaid lunch break.
You are also required to work Saturdays 08:00am to 13:00pm on a rota basis of 1 in 4 which is paid at the appropriate overtime rate.
Salary: £28,080.00 - £29,120.00 plus company bonus
Who are we looking for?
The successful candidate will have:
The successful candidate will have:
- Point of sale experience
- A positive can-do attitude
- The ability to produce work to a very high standard
- A team player mentality
- An awareness of Health and Safety procedures/policies
- Previous experience in a customer service role, preferably in an automotive setting
- Strong upselling skills and the ability to effectively communicate the value of additional services or products
- Solid mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutions
- Experience handling cash transactions and maintaining financial records
- Exceptional customer service skills with the ability to build rapport with customers
Our Company Benefits:
When you join us you'll have access to a comprehensive benefits package including:
- Performance-based bonus scheme
- Regular overtime opportunities
- Standout learning and development opportunities via the Mercedes Benz Technical Pathway
- 22 days’ annual leave, plus bank holidays on top
- Company pension (Royal London) via a salary sacrifice scheme
- £20,000 death in service benefit
- Free staff parking
- Access to free, independent advice on finance, health, and wellbeing
- Company Healthcare Cashback Scheme, with a wellbeing programme via Simply Health
- Access to Hastee, a scheme that enables you to access a portion of your earned pay when you need it, on-demand.
Join us in providing outstanding service while enhancing your career in the automotive industry!
Job Type: Full-time
Pay: £28,080.00-£29,120.00 per year
Additional pay: Bonus scheme
Schedule: Monday to Friday
Schedule: Monday to Friday
Work Location: In person
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
Additional Benefits
- Company Pension
- Bonus Scheme
- Death in Service Cover
About the Company
SAGA Truck and Van have an exciting opportunity for a highly motivated and customer-oriented Mercedes-Benz Van Service Advisor to join their fabulous team in Grays, Essex.
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