Service Advisor
SAGA Truck and Van
About the role
Service AdvisorThe ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their experience. This role requires a blend of customer service skills, mechanical knowledge, and the ability to upsell services effectively. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and maintaining the reputation of our establishment.Do you have. . .Do you have experience in a customer service environment?Experience with volume work?Able to work within a team?If your answers are YES… then you may be the person, we have been looking for!What will you be doing?Greet customers and provide them with a warm welcome to our service departmentListen to customer concerns and accurately document their vehicle's issuesUtilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenanceProvide accurate estimates for repair costs and timeframesUpsell additional services or products that may benefit the customer's vehicleCoordinate with technicians to ensure timely completion of repairsKeep customers informed about the status of their vehicle throughout the repair processHandle cash/card transactions and maintain accurate records of paymentsHours:3-week rota basis as follows:Week 1 Monday to Friday 06:30am to 15:00pmWeek 2 Monday to Friday 08:00am to 16:30pmWeek 3 Monday to Friday 10:00am to 18:30pmAll inclusive of a ½ hour unpaid lunch break.You are also required to work Saturdays 08:00am to 13:00pm on a rota basis of 1 in 4 which is paid at the appropriate overtime rate.Salary: £28,080.00 - £29,120.00 plus company bonusWho are we looking for?The successful candidate will have:Point of sale experienceA positive can-do attitudeThe ability to produce work to a very high standardA team player mentalityAn awareness of Health and Safety procedures/policiesPrevious experience in a customer service role, preferably in an automotive settingStrong upselling skills and the ability to effectively communicate the value of additional services or productsSolid mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutionsExperience handling cash transactions and maintaining financial recordsExceptional customer service skills with the ability to build rapport with customersOur Company Benefits:When you join us you'll have access to a comprehensive benefits package including:Performance-based bonus schemeRegular overtime opportunitiesStandout learning and development opportunities via the Mercedes Benz Technical Pathway22 days’ annual leave, plus bank holidays on topCompany pension (Royal London) via a salary sacrifice scheme£20,000 death in service benefitFree staff parkingAccess to free, independent advice on finance, health, and wellbeingCompany Healthcare Cashback Scheme, with a wellbeing programme via Simply HealthAccess to Hastee, a scheme that enables you to access a portion of your earned pay when you need it, on-demand.Join us in providing outstanding service while enhancing your career in the automotive industry!Job Type: Full-timePay: £28,080.00-£29,120.00 per yearAdditional pay: Bonus schemeSchedule: Monday to FridayWork Location: In personBenefits:Company eventsCompany pensionCycle to work schemeFree parking SAGA Truck and Van have an exciting opportunity for a highly motivated and customer-oriented Mercedes-Benz Van Service Advisor to join their fabulous team in Grays, Essex.
Requirements
- Company Pension
- Bonus Scheme
- Death in Service Cover
Job details
- Hours
- Shifts