Service Business Development Executive

SAGA Truck and Van - Mercedes-Benz

About the role

SAGA Truck & Van have an exciting opportunity for a dedicated Service Business Development Executive to join our fabulous Service Team.(This role will be to cover the Thurrock & Kent areas)SAGA Truck and Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the UK. With sites across East Anglia, Hertfordshire, Essex and Kent, our facilities are staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes.Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, tacho calibration, genuine parts and more.We are seeking a dynamic, energetic and results-driven Business Development Executive (BDE) to join our aftersales team. The ideal candidate will be responsible for developing strong relationships with new and existing customers to increase service and maintenance hours for the aftersales team. This role is to deliver an exceptional customer experience aligned with Mercedes-Bens and Saga brand values.Based from a SAGA Location, this role requires a strategic and consultative approach to individual and B2B selling, with a focus on driving field sales. The BDE will work closely with internal teams to ensure customer needs are met efficiently, from vehicle selection through to financing and aftersales support.Do you have. . .Previous experience in the service department?Experience with volume work?Able to work within a team?If your answers are YES… then you may be the person, we have been looking for!HoursMonday - Friday40 hours per weeksSalary:Competitive salary per annum plus bonusCompany car is providedBenifit:Company pensionFree parkingHealth & wellbeing programmeWhat will you be doing?New customer generation: Actively target, prospect and develop new customers for the aftersales teams. This will include the need to cold call.Customer relationship management: Build and maintain strong relationships with existing customers. Understand their business objectives, service and maintenance requirements, and provide personalized aftersales solutions.Product knowledge: Develop a deep understanding of the service function. Educate clients on the benefits of our products and services.Negotiation and closing understanding of hourly rates, appropriate discount rates, including parts discount rates.Pipeline management: Manage sales pipeline and effectively prioritize activities to maximize sales opportunities and achieve revenue targets.Analysis: Stay updated on market trends, competitor activities, and industry developments. Utilize market and colleague insights to identify new business opportunities and drive sales growth.Documentation and reporting: Maintain accurate records of sales activities, customer interactions and transactions. Prepare regular reports on sales performance, forecasts, and market trends.Customer service: Provide exceptional customer communication and service before, during, and after the sales process. Address customer inquiries, concerns, and issues promptly and professionally.Collaboration: Collaborate closely with other departments such as finance, parts, aftersales service teams to ensure seamless customer experience and satisfaction.Who are we looking for?The successful candidate will have:Proven track record of success in either aftersales service or selling in a service environment in a related field.Strong understanding of aftersales service environment, services, and competitors.Excellent communication, negotiation, and interpersonal skills.Ability to work independently and as part of a team in a fast-paced environment.A positive can-do attitudeAbility to work independently and as part of a team in a fast-paced environment.Valid driver's license and clean driving record.Our Company Benefits:When you join us you'll have access to a comprehensive benefits package including:Performance-based bonus scheme22 days’ annual leave, plus bank holidays on top (24 days from January 2026)Company pension (Royal London) via a salary sacrifice scheme£20,000 death in service benefitFree staff parkingAccess to free, independent advice on finance, health, and wellbeingCompany Healthcare Cashback Scheme, with a wellbeing programme via Simply HealthAccess to Hastee, a scheme that enables you to access a portion of your earned pay when you need it, on-demand.ValuesWe put our colleagues first and promote a culture of growth, ambition and development where anything is possible and we shine a light on good work, rewarding those who live and breathe our values.Respect – forms the foundation of our relationships—between colleagues, partners, and customers - ensuring trust and collaboration in everything we do.Passion – fuels our commitment to excellence, inspiring us to go above and beyond in delivering outstanding service and solutions.Performance – is at the heart of our ambition, pushing us to continuously innovate and achieve new milestones. We celebrate these values that unite us and drive us forward - together, towards a bright future.Job Types: Full-time, PermanentAdditional pay: Commission paySchedule: Monday to FridayWork Location: Hybrid remote in Grays RM20 3WD RCM SAGA, Mercedes-Benz European partners with 55 years of experience in the commercial vehicle and automotive sectors, has announced the acquisition of Motus Truck & Van, the Mercedes-Benz Truck and Van division of Motus Group (UK). The acquisition of Motus Truck & Van is synonymous with strategic growth, with SAGA becoming one of the largest partners of Mercedes-Benz Vans, Mercedes-Benz Trucks and FUSO. This poses a significant challenge while positioning SAGA to drive essential changes and modernise its truck and van operations. Together, they represent a potential of 1,200 trucks and 2,000 van sales in the UK, with 600 employees and a revenue of 350 million Euros.