Service Centre Coordinator

Group Trucks Operations

About the role

Location: Rugby, GB, CV21 1DZPosition Type: ProfessionalService Centre CoordinatorSalary: up to £35,000 depending on experience & skill set.Based in Rugby full-time in the officeWorking Hours: 8:00-4:30 PM or 8:30-5:00 PMAt Volvo Group, every part matters. Whether it’s a truck on the road, a bus full of passengers, or a spare part delivered on time—our work keeps the world moving. As part of Service Market Logistics (SML) within Volvo Group, We’re responsible for the seamless distribution of aftermarket products—from suppliers to warehouses and ultimately to our customers. With over 5,300 employees across 60+ locations worldwide, we deliver parts with precision, reliability, and operational excellence to keep our dealers and customers supported.Timing is everything, and as a Service Centre Coordinator, you’ll be at the heart of our operation. You’ll work closely with dealerships across the UK and Ireland to solve challenges, manage orders, and keep their operations running smoothly. From handling back orders to transferring stock and resolving transport queries, you’ll ensure that every part reaches its destination with urgency and precision.What The Volvo Group Can Offer You:Professional growth and development: Unlock your potential through various training and development opportunities.Company Bonus: Receive up to 5% annual bonus, subject to company performance and discretion.Pension scheme: Matched up to 5% of your salary, including death in service cover.Medical Insurance: Medical insurance coverage is provided by Bupa.Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.Fitness perks: Access MyGymDiscounts and MyActiveDiscounts. Make use of our on-site gym.Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leaveFor more details regarding our benefits please follow the link ; volvo-employee-benefits-document.pdf (volvogroup.com)Who Are You And Who Will You Work With?You’re a problem-solver who thrives in a high-pressure, fast-paced environment. You’re someone who can juggle multiple tasks and communicate professionally. You are a problem-solver who embraces challenges and drives improvements.You’ll join a close-knit, supportive team that works collaboratively with the European network and dealerships across Volvo Trucks, Buses, and Penta.What will you do?By keeping dealerships equipped and operations smooth, you’ll play a key role in delivering exceptional customer satisfaction across the UK & Ireland.Solve challenges: Manage dealer inquiries, back orders, and transport-related issues, ensuring efficient solutions.Order processing: Log, track, and follow up on dealer cases through phone calls and case-handling tools.Collaborate: Work with dealerships in the UK & Ireland, and global teams to ensure stock availability and seamless supply chain flow.Improve processes: Bring a lean mindset and support digital automation initiatives to improve operations.Track performance: Using dashboards and Excel tools (VLOOKUP, Pivot Tables) to monitor cases, identify issues, and drive continuous improvement. Ready to step into a role, Apply Now!Know someone perfect for this role? Share it with them!We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in Job Category: Supply Chain & LogisticsOrganization: Group Trucks OperationsTravel Required: No Travel RequiredRequisition ID: 16926 Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?