Service Manager (Senior Manager) job
Service Manager (Senior Manager)
Job Details
Job Description
As the Senior Manager, reporting directly to the Director of Customer Service and Parts, you will:
- Lead day-to-day Service Centre and Mobile Technician activities.
- Deliver on budgets, targets, and quality standards.
- Recruit, coach, and inspire a high-performing team.
- Build strong customer relationships and resolve issues effectively.
- Drive new business opportunities and growth.
- Ensure compliance with health, safety, and company policies.
This is a hands-on leadership role where you’ll make a real impact on both team performance and customer satisfaction.
We’re looking for someone with:
- HNC/D in Motor Vehicle or Mechanical Engineering (minimum).
- Proven management experience in the commercial motor vehicle industry (Bus & Coach or Truck & Van preferred).
- A track record of leading teams, managing budgets, and delivering profitability.
- Strong leadership, customer service, and commercial skills.
On Offer
- The salary is from £60,000 plus a 10% variable bonus.
- 39-hour working week, Monday to Friday.
- 33 days holiday per year (including statutory holidays).
- Life assurance from day one (4x basic salary).
- Group personal pension scheme, with employer contributions increasing with service length.
- Private medical insurance.
- Access to the Mercedes-Benz car lease scheme.
- Employee assistance & wellbeing programme.
Our Process
Additional Benefits
- Company Pension
- Company Car
- Private Healthcare
About the Company
Daimler Buses UK Ltd is a subsidiary of Daimler Truck AG – one of the world’s largest commercial vehicle manufacturers. Daimler Buses UK Ltd caters for the UK and Irish markets. Home to four brands, they are the official local supplier of Mercedes-Benz and Setra buses and coaches. All their vehicles are fully supported by their OMNIplus service and parts brand. Through BusStore, our pre-owned sales brand, we facilitate the buying and selling of quality vehicles with additional warranty and financing options.
Lead. Grow. Deliver.
Daimler Buses are looking for an experienced and driven Senior Manager to lead their Technicians and Service Centre Teams. You’ll take full responsibility for operations, ensuring exceptional customer service while meeting turnover and profit targets.
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