Service Manager (Senior Manager)
Riverside Consultancy
About the role
The RoleAs the Senior Manager, reporting directly to the Director of Customer Service and Parts, you will:Lead day-to-day Service Centre and Mobile Technician activities.Deliver on budgets, targets, and quality standards.Recruit, coach, and inspire a high-performing team.Build strong customer relationships and resolve issues effectively.Drive new business opportunities and growth.Ensure compliance with health, safety, and company policies.This is a hands-on leadership role where you’ll make a real impact on both team performance and customer satisfaction.About YouWe’re looking for someone with:HNC/D in Motor Vehicle or Mechanical Engineering (minimum).Proven management experience in the commercial motor vehicle industry (Bus & Coach or Truck & Van preferred).A track record of leading teams, managing budgets, and delivering profitability.Strong leadership, customer service, and commercial skills.On OfferThe salary is from £60,000 plus a 10% variable bonus.39-hour working week, Monday to Friday.33 days holiday per year (including statutory holidays).Life assurance from day one (4x basic salary).Group personal pension scheme, with employer contributions increasing with service length.Private medical insurance.Access to the Mercedes-Benz car lease scheme.Employee assistance & wellbeing programme.Our ProcessWhen applying please include a full current CV, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage or not depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.Managing your dataWe care about your data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. Daimler Buses UK Ltd is a subsidiary of Daimler Truck AG – one of the world’s largest commercial vehicle manufacturers. Daimler Buses UK Ltd caters for the UK and Irish markets. Home to four brands, they are the official local supplier of Mercedes-Benz and Setra buses and coaches. All their vehicles are fully supported by their OMNIplus service and parts brand. Through BusStore, our pre-owned sales brand, we facilitate the buying and selling of quality vehicles with additional warranty and financing options. Lead. Grow. Deliver. Daimler Buses are looking for an experienced and driven Senior Manager to lead their Technicians and Service Centre Teams. You’ll take full responsibility for operations, ensuring exceptional customer service while meeting turnover and profit targets.