closed 13th Sep 2023
TEAM LEADER - SCANIA CONNECTED SERVICES job
Job Details
Job Description
KEY RESPONSIBILITIES:
- Support the coordination of an expanding Telematics and Tachograph services portfolio of 70,000 connected vehicles, to safeguard customer compliance and help optimise customer operations.
- Lead a small team of coordinators in day-to-day processes, challenging methods to actively seek potential for improvement.
- Deputise for the Connected & E-Mobility Services Manager in strategic meetings or on key project deliverables.
- Pro-actively support the portfolio of Connected Service solutions, in line with agreed service levels to existing and conquest customers, including but not limited to follow ups, product familiarisation, sales and aftersales support.
- Help review and develop current department processes, with a view to driving efficiencies through automation.
- Manage and resolve ongoing invoice queries and financial discrepancies.
- Work closely with fleet customers to ensure accuracy on key client’s portfolios.
- Regular communication with factory, technical and Scania Assistance, to proactively raise issues and maximise customer support.
- Provide ongoing strategic support for the regional Services Sales teams, New Sales teams and Product Experience Specialists, to increase the portfolios growth.
- Steer customer inputs to drive product development, leading the voice of customer.
- Any other duties in line with the job scope.
About the Company
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act with integrity and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
If you feel you have the skills and expertise for this challenging role then please apply today.
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