closed 17th Nov 2023
Technician Supervisor - Semi Productive job
Job Details
Job Description
- Semi productive supervising 30% of shift time
Monday to Thursday 0800hrs to 1630hrs
Friday 08.00hrs to 15.30hrs
We can offer you:
- Salary up to £36,000 p.a. dependent upon skill set/experience
- Enhanced holiday package
- Excellent benefits
- Enhanced paternity/maternity/adoption leave
- Contributory Pension scheme
- Training and development opportunities
- Cycle to work scheme
- Discounts on High St Retailers, travel, cinema, gyms and many more
- Significant experience of working as a technician within the motor vehicle repair industry (commercial)
- Good knowledge of VOSA PSV/HGV Licence Laws and Regulations
Are you ready for that next step?
Working closely with the team in order to create high levels of morale and focus to ensure that work is completed in a timely manner and with excellence in quality.
Effective communication with the Business development Manager, Body shop Manager & Paint shop supervisor to ensure that technicians have valid job specifications and time budget prior to work commencing. Ensuring that customer expectations are managed at all times by working with each stage of the agreed processes for the branch.
Maximising the shifts performance through effective problem solving, coaching & development
Principal Responsibilities
- Supervise a team of technicians ensuring that work is carried out as efficiently as possible
- Proactively select and develop a member of the team to lead technician to be able to stand in/cover for specified supervisory tasks during times of peak activity.
- Agree resource plans with Bodyshop manager (and actions to handle peaks in workload) and anticipate resourcing issues in advance
- Ensure technicians are fully briefed on job requirements and budgets to agreed times
- Manage workshop work-in-progress versus job specification time budgets and provide timely updates on progress to CSR
- Manage job issues / problems in real time to control the quality of the repair and minimise variances versus budgets
- Provide diagnostic and technical assistance to technicians to speed fault diagnosis and accurately specify repair solutions
- Specify repair solutions to facilitate the production of quotes when either new business development manager or Body Shop manager are absent
- Ensure Volvo time recording procedures are complied with including correct use of X codes as per productivity policy
- Ensure timely hand over of completed, fully specified jobs to CSR for invoicing
- Carry out effective shift hand over including any outstanding repair order & customer issues
- Check that all work is supported by formal customer authorisation prior to starting including any additional work found during repair
- Ensure the shift team work to the criteria laid down in the Company Health and Safety policy
- Be responsible for the Workshop environment, Special tools & equipment used during the shift & report any deficiencies.
Required Competences
- City and Guilds, NVQ 3 or equivalent in Commercial Motor Vehicle repair
- To be able to manage and motivate a team of technicians in their daily activities
- To be able to coach and provide support and guidance to your team of technicians.
- To be able to effectively communicate at all levels both written and verbally
- To have questioning, listening & information gathering skills
- To be able to work in an organised & methodical manner ensuring that all daily tasks are completed
- To be able to modify your approach in specific circumstances to ensure a positive outcome
- To be able to understand & analyse technical issues & propose appropriate solutions
- To be able to delegate work to the appropriate personnel
- To be able to operate GDS and Impact systems, specific to the GVS process stages
- Basic knowledge of Microsoft Outlook
Contact or apply today!
Additional Benefits
- Company Pension
- Bonus Scheme
About the Company
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.
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