Van Service Advisor job
Van Service Advisor
Job Details
Job Description
- Previous experience in the Service department?
- Experience with volume work?
- Able to work within a team?
- Greet customers and provide them with a warm welcome to our van service department
- Listen to customer concerns and accurately document their vehicle's issues
- Utilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenance
- Provide accurate estimates for repair costs and timeframes
- Upsell additional services or products that may benefit the customer's vehicle
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicle throughout the repair process
- Handle cash/card transactions and maintain accurate records of payments
- Week 1: 07.00am - 16.00pm
- Week 2: 10.00am - 19.00pm
Who are we looking for?
The successful candidate will have:
- A positive can-do attitude
- The ability to produce work to a very high standard
- A team player mentality
- An awareness of Health and Safety procedures/policies
- Previous experience in a customer service role, preferably in an automotive setting
- Strong upselling skills and the ability to effectively communicate the value of additional services or products
- Solid mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutions
- Experience handling cash transactions and maintaining financial records
- Exceptional customer service skills with the ability to build rapport with customers
- Holiday Allowance of 30 days holiday per year (including Bank Holidays) that will increase with length of service
- Auto-enrolment Pension Scheme with employer contribution
- Medical insurance discounted scheme
- Career development
- Referral bonus if you introduce your friends
- Discounted days out with family and friends
- Retail discounts saving £££'s on shopping and dining out
- Salary Finance
- Family & Friends Discounted Car Scheme
- On-site Mental Health First Aiders
- Discounted Healthcare Scheme
- X2 basic salary Life Assurance
- Internal engagement initiatives
- Uniform provided
Additional Benefits
- Company Pension
- Bonus Scheme
- Company Car
About the Company
Here at Motus Truck & Van we're proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you're going, Motus Truck & Van wants to be part of your future. Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria.
At Motus Truck & Van we encourage All to apply and are on the lookout for candidates who act with integrity.
Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for.
As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
HGVTraders.com prioritizes your safety. We never use WhatsApp for candidate communication or request sensitive information during applications. For a secure job search experience, visit JobsAware for free expert guidance on safer work environments.
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