Warranty & Service Contracts Team Leader
HGV Traders
About the role
We have a new opportunity for Mercedes Benz Warranty & Service Contracts Team Leader needed at Motus Truck & Van.You must have Warranty Administration experience in the automotive industry!We're happy to offer this role as hybrid working, with a company car included in the package as you will be required to travel to sites when required.The successful candidate will lead our Warranty and Contacts team within the Market Area to ensure complete conformity to Mercedes Benz and Daimler Trucks policy and procedure.*** EXCELLENT SALARY PACKAGE PLUS A COMPANY CAR ***Monday to Friday (8:00am - 6:00pm)£38,000 per annum plus company bonus (OTE up to: £42,000)Duties & Responsibilities:· New Team Members – you will provide support with mentoring and training new team member’s including timely and accurate submission of Warranty and Service Contract claims.· To establish training needs and formulate development programmes accordingly.· Deliver on monthly Warranty and Service Contract invoiced hours through the Central Administration team.· Work alongside site Managers to adopt best practise job pack production and Technician write up.· Support site Managers with rejected claim resolution· Work with Group Warranty Manager to ensure no overage debt on a monthly basis· Monitor claim submission, ensuring this happens immediately after job invoiced to minimise delay in payment.· SBI processed by team for all sites on a weekly basis.· Carry out a sample Audit of all sites job packs and claim submissions on a monthly basis. Highlighting any errors to the Head of Service and Service Manager. Report to include recommendations or improvement and support to be offered to help improve performance. Support in completing this will be provided by Group Warranty Manager.· Track on a weekly, monthly basis: Hours invoiced by team and individual. Hours invoiced by site. Hours invoiced per job and warranty claim performance.· Support team in checking claims rejected and assist resubmit errors as required. Investigate and report on any major issues or losses, and provide feedback to Head of Service and Service Manager. Provide recommendations regarding processes and liaise with MBUK when appropriate· Ensure that the team communicate and operate within our guidelines at all times, demonstrating a joined up approach between sites and Central Administration.To have a good awareness of Point of sale within the Kerridge DMS to include the following:High attention to detailProcess and procedure drivenAbility to Lead & Motivate teamProven Warranty Management within a franchised environment. Multi-site responsibility would be an advantage.IT literate. Kerridge/Keyloop userMB Warranty systems userCompany BenefitsFrom day 1 as a Motus Truck & Van colleague, you will have access to a comprehensive benefits package including:30 days holiday per year (inclusive of Bank Holidays) increasing after 5,10 & 15 yearsAuto-enrolment Pension Scheme with employer contributionCareer progression opportunitiesDeath in service benefitQuarterly Awards (Leading Stars)Long Service AwardsRefer a friend introduction feeInternal engagement initiativesEmployee Assistance programmeSalary Finance (Low interest loans & financial advice including savings)Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much moreOur branchesWe operate 10 branches across East Anglia, Hertfordshire and Essex, and each of our facilities is staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes. Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, genuine parts and moreWhat’s in it for you?Joining Motus Truck & Van is an exciting opportunity to join a top-performing commercial vehicle dealer group, which delivers first-class service informed by a genuine understanding of customer needs.We put our colleagues first and promote a culture of growth, ambition and development where anything is possible and we shine a light on good work, rewarding those who live and breathe our values.Job Types: Full-time, PermanentBenefits:Company carCompany pensionWork from homeSchedule:Day shiftMonday to FridayExperience:Service Administration: 1 year (required)Work Location: Remote Motus Truck & Van is a company built around the vision of being a commercial vehicle employer of choice and the first thought for customers looking for Mercedes-Benz vans and trucks. Our mission is to help customers reach their destination with confidence, using our experience and expertise to provide the best possible experience for customers and their vehicles. It's why we come to work every day.