Workshop Controller
HGV Traders
About the role
Workshop ControllerWe are seeking a Workshop Controller at our Mercedes-Benz of Portsmouth dealership.This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians.Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis.We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed. These include:25 days annual leave (not including Bank Holidays) increasing with length of serviceColleague referral fee up to £2,000Discounted Car Purchase Scheme & Colleague Car Benefit OffersDiscounted Service / Parts / Bodyshop servicesTraining and Continual Self-DevelopmentFree Eye Care VouchersCycle To Work SchemePension SchemeEmployee wellbeing servicesFree life assurance equivalent to twice your salaryLoyalty, Above & Beyond and Long Service AwardsDiscounted Shopping PortalWhat will I do on a daily basis?Lead, manage and motivate a team of qualified and apprentice techniciansAllocate work orders to technicians, and manage technician clocking on/off, and rosteringEnsure workshop operations meet brand standards for quality by conducting regular quality checks on completed worksDrive service profitability by ensuring maximum time save and upsellManage and update workshop technical solutions including eVHC and service booking databaseProvide outstanding customer service to service customers both face to face and by phoneAssist and work closely with the Service Advisor team as requiredDo I need experience?To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes:Strong leadership skills with the ability to lead and motivate a teamA professional and calm approach with strong customer service skillsStrong problem solving skills, with the ability to foresee potential barriers We operate 140 franchise dealerships representing 23 manufacturer car, van, truck and bike brands across 33 counties in England and Wales. Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.
Requirements
- Company Pension
- Company Car