Workshop Controller - Glasgow W

Location: Glasgow, GB, G51 4GAPosition Type: ProfessionalWorkshop Controller - Glasgow West £45,000 p.a. + company bonus + company van Monday to Friday0700hrs to 1515hrs (some flexibility required) Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will doWe are offering an exciting opportunity for a driven, well organised and motivated Workshop Controller to play a crucial role at our Glasgow West depot. Your responsibilities will include, but may not be limited to:Manage Work In Progress (WIP), oversee the workshop team and regularly manage customer expectationsAs a key member of the dealer management team, the Workshop Controller’s core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closureEnsuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurateManaging customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimisedCarry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectifyManage the performance of the service department to ensure that KPI targets are achievedHold daily production meetings to Plan workload and resources, Review identified issues from previous shift and identify appropriate solutions consistent with standard OTI process requirementsAnticipate production problems based on forward plan / resources and provide active support to handle workloadActively participate in the Dealerpoint’s Commercial Crew CRM meetings following the CRM processAssist the Dealerpoint Manager in the production of the annual business plan Who are you?You will hold City & Guilds, NVQ Level 3 in heavy vehicle or equivalent and have previous experience of supervising in a commercial vehicle workshop. You will be knowledgeable in VOSA requirements, MOT Testers manual, Warranty and Contract scope and procedures, workshop KPIs and understand Operators License Laws and Regulations.You will require experience of leading a team, with the ability to motivate, coach, guide others in their objectives. Having excellent written and verbal communication skills is a strong requirement, as well as having the ability to work daily with spreadsheets and in-house IT systems, to be able to manage productive man hours and unsold man hours.You must be able to work in an organised and methodical manner, ensuring all daily tasks are completed. Finally, you should be able to modify your approach in specific circumstances to ensure a positive outcome and able to understand & analyse operational issues & propose appropriate solutions. What’s in it for you?Benefits include:Competitive salary plus company bonuscompany vanDiscounts for family and friends on many High St retailers, theme parks, travel plus much moreCompany pensionWe value your data privacy and therefore do not accept applications via mail. Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.