Workshop Controller job
Job Details
Job Description
- Provide focused management to the service department team, to ensure an excellent customer experience.
- Ensure processes are adhered to at all times.
- Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
- Manage the performance of the service department to ensure that KPI targets are achieved.
- Manage and plan workshop / support resources to ensure that work requirements are fulfilled on each shift.
- Support the depot team as required ensuring job specification, codification and quoting preparation tasks are completed on a timely basis.
- Support the customer service team as required ensuring that invoice / claiming closure tasks are accurate and completed on a timely basis.
- Support the customer service Team with specifications and coding of non-standard, complex jobs and ensure all such work is agreed with customers prior to any work being started.
- Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.)
- Perform quarterly competence assessments on all technicians (excluding Apprentices) and submit to RTC HR in a timely manner.
- Actively participate in commercial and CAT meetings where required.
- Manage & process productive wage submission on a monthly basis.
- Assist the Dealerpoint Manager in the production of the annual business plan
- 25 days holiday and rising with service
- Pension scheme - 7% matched
- Healthcare Cash Back Scheme
- Employee discounts across Retailers, Cinemas, Services +++
- Cycle to Work Scheme
Additional Benefits
- Company Pension
- Bonus Scheme
About the Company
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.
HGVTraders.com prioritizes your safety. We never use WhatsApp for candidate communication or request sensitive information during applications. For a secure job search experience, visit JobsAware for free expert guidance on safer work environments.
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