Workshop Controller
SAGA Truck and Van
About the role
We currently have a vacancy for a Workshop Controller to join our busy team at our Ashford depot. As our Workshop Controller, you will Report to the Service Manager to support the services offered to our customers while meeting the standards of the Mercedes-Benz brand.Your duties will include:Maintain a constant, even flow of work from reception to workshop.Provide technical support for both customers and the workshop.Ensure all work is authorised by the relevant external or internal customers.Authorise and monitor overtime, holidays and sickness for all workshop staff.Monitor job cards and service documentation to ensure all information is correct from both technicians and reception and meets the required company and Mercedes-Benz standards.Implement and enforce all aspects of Health and Safety within the workshop.Carry out quality control audits and implement necessary changes.Control and monitor workshop equipment, tool replacement and consumable costs of the workshop.Assist in training and development programmes for workshop staff.Achieve 100% MOT pass rate, ensuring all necessary pre-checks are performed (brake roller tests, steam cleans, Tachograph calibrations) and final quality control checks are done.Support Service 24hr in providing breakdown cover, monitoring of technicians’ progress and updating Compass as required.Process and sign off all job packs.Carry out any other duties as instructed by the Workshop Manager.Requirements:Previous experience as a senior technicianValid driver’s license and a good driving record.Strong technical background.Full understanding of Standard Text Times and Warranty procedures.Good interpersonal and organisational skills.At least one year’s supervisory experience in Service.The role offers a competitive salary together with our excellent benefits:A competitive salary with a bonus schemeRegular overtime opportunities, paid at time and a half24 days annual leave plus bank holidaysExcellent working conditionsCompany Healthcare Cashback Scheme with a wellbeing programme via Simply HealthExcellent training opportunities with the Mercedes Benz Technical PathwayThe opportunity to work with one of the leading brands worldwide.Job Types: Full-time, PermanentPay: £43,000.00 per yearAdditional pay: Performance bonusBenefits:Cycle to work schemeFree parkingHealth & wellbeing programmeLife insuranceOn-site parkingReferral programmeSchedule: 8 hour shiftAbility to commute/relocate: Ashford, Kent: reliably commute or plan to relocate before starting work (required)Experience: Commercial Vehicle Technician: 4 years (preferred)Work authorisation: United Kingdom (required)Work Location: In person SAGA Truck & Van Ltd (formally Sparshatt) has been synonymous with Mercedes-Benz in Kent for 40 years. Today the group operates four well-established sales and service sites across the county, employing over 240 staff.