Workshop Controller
Renault Trucks
About the role
Location: Felixstowe, GB, IP11 3JBPosition Type: Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will doRenault Trucks Felixstowe is looking for an experienced Workshop Controller to manage the workshop, you will therefore be experienced in supervising colleagues along with the control of work going through the workshop and a Retail Dealership workshop background is desirable.Offering a basic up to £50,000 (DOE) with a 10% KPI driven bonus, 7% matched pension scheme, 25 days holiday plus BHs, a Healthcare Cashback scheme and lots of offers via our Works perks scheme.Hours: Monday to Friday 42.5 hours - 08.00-17.00As the most senior colleague below the Dealerpoint Manager, the Workshop Controller's core role is to proactively manage the customers’ journey from “planning, arrival, quality of work through to Invoice / Claim closure. You will ensure that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. The motivation, personal development and performance Management of the team is a key part of the role along with and dealing with employee issues on a day to day basis.Skills and ExperienceHGV workshop experience at supervisor or above levelEmployee (Technician) management / supervisory skills and experienceIdentifying employee ongoing training needsReporting workshop KPI'sBudgeting and planning of workshop productivity / efficiencyCustomer facing experience with the ability to problem solveWorking with the CSR to ensure open lines of communicationIdeally a level 3 HGV Technician qualificationBenefits:25 days holiday and rising with servicePension scheme - 7% matchedHealthcare Cash Back SchemeEmployee discounts across Retailers, Cinemas, Services +++Cycle to Work SchemeRenault Truck Commercials is an Equal Opportunities EmployerWe value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Renault TrucksTravel Required: Occasional TravelRequisition ID: 28450 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.