Workshop Controller

Rossetts Commercials - Worthing

About the role

Workshop ControllerWe are looking to recruit an experienced Workshop Controller to join our busy site in Worthing,Role Overview:The Workshop Controller role is one of the busiest roles within the Dealership. This role consists of handing out work to Vehicle Technicians to ensure smooth running of the workshop. The role holder will also liaise with the Service Department / Service Manager, and to be on hand to answer any queries from other departments and our customers.Main Responsibilities:To maintain and develop the profitability of the department by closely monitoring all aspects of its performance, actively seeking opportunities to improve and implement effective action plans to meet planned levels of departmental profit.To ensure that the department has the equipment and facilities required to maximise productivity and conform to relevant legislation to maintain constant productivity levels and a legal environmentTo ensure the department plays a full and active role in the manufacturer 24 hr recovery and warranty policies to ensure customers are supported within the manufacturer’s charter.Establish and achieve personal objectives as agreed with Site Manager.Encourage setting and follow up of personal objectives with staff by means of regular performance reviews to ensure business and personal targets are met in a progressive and consistent way.Supervise, train, and develop all service personnel to ensure employee job satisfaction, commitment to achievement of business objectives, and retention of technical knowledge.In consultation with the Site Manger and HR Manager, discipline of staff in accordance to the Company’s personnel policy.At all times, ensure that all staff are presentable and correctly dressed, including MB uniform and safety boots as required, to promote the reputation of the dealership.Review operating controls with staff each week to maintain corporate and manufacturer’s standards.Establish and maintain administrative procedures and policies including:24 hr breakdown, warranty policy, credit control policy, recording of hours, WIPDeal promptly and efficiently with all internal and external correspondence to ensure appropriate attention and response.To promote the effective running of the department and dealership.Ensure that all regulations on Health and Safety are adhered to by all staff and visitors and conform to Company policy in order to maintain a safe working environment.Ensure that the internal and external appearance of the premises is to the Company Standard to underpin our commitment to a safe and pleasant environment for employees and customers.Ensure that the workshop meets the manufacturer’s quality objectives, and the staff are developed to achieve maximum customer and own satisfaction.Ensure the highest levels of customer service by training, setting, and monitoring of manufacture’s standards.Ensure that all customer complaints are handled to the mutual satisfaction of the customer and the dealership by being involved in all customer complaints within the Service Department.Experience RequiredYou will need a strong knowledge of automotive technology and possess good management and leadership skills. This role is ideal for someone who has been working within the industry in a workshop or service environment. You should be qualified to a level 3 in a technical field, and possess some management training.Essential CompetenciesDelivering results and meeting customer expectationsCoping with Pressures and SetbacksDeciding and Initiating ActionApplying Expertise and TechnologyHours: 46.25 hour per week. 06:00am to 04:00pm with 1-hour lunch break, plus 1-in-4 Saturdays 07:00am to 12:00noon.Salary: £40,452.10 per annum (£16.82 per hour)BenefitsExtensive progressive Mercedes-Benz trainingCompetitive salaryGroup Profit Share Scheme30 Days Annual Leave (inclusive of bank holidays), increasing with length of serviceEmployee Assistance and Wellbeing ProgrammeCompany Pension SchemeDeath in Service BenefitCompany Sick Pay SchemeUp to £1000 Staff Referral SchemeGift Vouchers at Christmas and on your birthdayCycle to Work SchemeDiscounted Gym MembershipAdditional leaveHealth & wellbeing programmeJob Types: Full-time, PermanentApplication question(s): NVQ Level 3 or equivalent in Vehicle MaintenanceExperience: Commercial Vehicle Technician: 2 years (required)Licence/Certification: Driving Licence (preferred)Work Location: In person Rossetts Commercials is an award-winning Mercedes-Benz Commercial Vehicle dealer situated across the Southeast, with sites in Aldershot, Crawley, Eastbourne, and Worthing. Specialising in sales, servicing, parts, and aftersales support for vans, trucks, and electric commercial vehicles. We offer a complete 'one-stop shop' for all your commercial vehicle needs. At Rossetts, we pride ourselves on exceptional customer service and investing in our people to ensure a consistently high standard of care and professional excellence across our entire team.