Workshop Controller
Mercedes Benz Truck and Van Northern Ireland
About the role
Workshop ControllerMercedes-Benz Truck & Van MalluskMercedes-Benz Truck & Van Mallusk has an excellent opportunity for a Workshop Controller. We are a sales and aftersales franchise for Mercedes-Benz Truck and Van.Are you currently a Workshop Controller, an experienced vehicle technician, senior service advisor or a mechanically minded individual looking to progress into a middle-management pathway within the Mercedes-Benz network.If so, we would like to hear from you.Hours - Monday to Friday, 08:00 – 17:30Key Purpose of the RoleAs Workshop Controller, you will be responsible for planning, controlling and delivering overall workshop performance. Working alongside the Service Manager and Workshop Foreman you will ensure the smooth flow of vehicles through our busy workshop. Responsibilities include monitoring productivity, efficiency and the quality of work.This is a critical role within our dealership.Main DutiesAllocate work to Commercial Vehicle Technicians (CVTs) and based on skill level and job complexity to maximise efficiencyOversee, mentor and coach CVTs and Apprentice CVTs with the Workshop ForemanManage job card write-ups through our electronic work-in-progress portal and liaise with the costing department for effective invoicingMonitor repair and service progress, ensuring timely completion and compliance with manufacturer standardsAssist Technicians with technical challenges to support accurate diagnosis and repairLiaise with Service Advisors and Sales department to provide accurate customer updatesParticipate in operational meetings and daily yard walksDetermine training requirements in line with manufacturer standards and liaise with the HR Manager for training plans and enrolmentsA full Job Description is available.Essential SkillsHighly organised with the ability to prioritise tasks effectivelyStrong understanding of workshop practicesTechnical knowledge gained through qualification or relevant experienceProficient in IT, including MS Office and Dealer Management Systems (preferably Kerridge)Confident in having challenging conversations when requiredAbility to work under pressure in a fast-paced and constantly changing environmentKnowledge of HGV/LCV inspection standards and road-legal requirements/documentationBenefitsIn addition to a competitive salary, you will enjoy a range of enhanced benefits:Continued Mercedes-Benz accredited training and developmentCompany salary sacrifice car scheme giving you tax saving and access to a new vehicle of your choiceMercedes-Benz uniforms providedPreferential staff rate for Mercedes-Benz passenger car repairsGroup profit share schemeGenerous annual leave entitlement, increasing with serviceEmployee activities & events recognising extra effortBirthday day off in 2026 along with a gift and long-service awardsBen – Employee Assistance ProgrammeDeath in Service benefitHow to ApplyPlease send an up-to-date CV to Gillianmccrudden@m-btruckandvan.co.ukMBNI are an equal opportunities employer.www.mbtvni.comJob Types: Full-time, PermanentPay: £30,000.00-£40,000.00 per yearWork Location: In personBenefits:Additional leaveCanteenCompany pensionDiscounted or free foodFree parkingOn-site parking