Workshop Controller

Workshop Controller – Mercedes-Benz LeicesterWant to be the best you can be? It's what drives us too.Working in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.What we can offer youEnjoy 33 days of annual leave (including bank holidays) to rest and rechargeSave money every day with our exclusive retail discountsDrive a great deal with discounts on new and used cars, plus servicing offersPlan for the years ahead with our company pension schemeBalance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for less with our cycle-to-work schemePrioritise your wellbeing with dedicated support for you and your family24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easilyMake a difference with a paid day to volunteer in your communityInvest in your future with our company share purchase planEarn financial rewards when you refer a friend to join the teamKeep learning and growing with our training and development opportunities for everyone.Life assurance with the option to increase coverWe’re open to flexible working options – just askWhat you’ll do day to dayResponsible for the day to day running of the workshopEnsuring the service and repair technicians achieve their daily targetsAssisting the service managers in ensuring the department provides the best possible service to the customersAchieves agreed profits and retention levelsHelpful skills and qualificationsDon’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.Full UK Driving LicenceMotor Industry experience in a similar role is essentialAble to work independently and as part of a teamAbility to work to timescales effectivelyKeen eye for detail, good communication and a passion for delivering great customer serviceExperience in a main dealer environmentStrong industry knowledgeAbility to work under pressureWe value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork – ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. We are a Houston-based, Fortune 500 automotive retailer. Since our initial public offering in October 1997, Group 1 has grown to become the third largest dealership group in the United States and has expanded into the United Kingdom and Brazil. The company achieved this success through a strategy that leverages management experience and emphasizes geographic and brand diversity, interrelated revenue streams, operational efficiencies and the prudent deployment of capital.