Workshop Controller
Marshall Motor Group
About the role
Workshop ControllerLocation: Mercedes- Benz Truck & Van AndoverHours: Full Time 45 hours per weekSalary: Benefits: 25 days annual leave plus bank holidays, life assurance and pension schemeThe roleWe are seeking a Workshop Controller. This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians. Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis. We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed.Who you areTo be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes:Strong leadership skills with the ability to lead and motivate a teamA professional and calm approach with strong customer service skillsStrong problem solving skills, with the ability to foresee potential barriersWhat you’ll doLead, manage and motivate a team of qualified and apprentice techniciansAllocate work orders to technicians, and manage technician clocking on/off, and rosteringEnsure workshop operations meet brand standards for quality by conducting regular quality checks on completed worksDrive service profitability by ensuring maximum time save and upsellManage and update workshop technical solutions including eVHC and service booking databaseProvide outstanding customer service to service customers both face to face and by phoneAssist and work closely with the Service Advisor team as requiredIf you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. Marshall Motor Group is one of the UK’s 6th largest car dealer groups representing 24 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 143 stores situated across 34 UK counties. We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.