Workshop Controller job
Workshop Controller
Job Details
Job Description
- Strong leadership skills with the ability to lead and motivate a team
- A professional and calm approach with strong customer service skills
- Strong problem solving skills, with the ability to foresee potential barriers
- Lead, manage and motivate a team of qualified and apprentice technicians
- Allocate work orders to technicians, and manage technician clocking on/off, and rostering
- Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
- Drive service profitability by ensuring maximum time save and upsell
- Manage and update workshop technical solutions including EVHC and service booking database
- Provide outstanding customer service to service customers both face to face and by phone
- Assist and work closely with the Service Advisor team as required
Schedule: Monday to Friday
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Referral programme
- Store discount
Additional Benefits
- Company Pension
- Private Healthcare
About the Company
Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).
We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.
Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners.
To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.
We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.
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