Workshop Controller - Willenhall

At Greenhous DAF Wolverhampton, we’re proud to be part of one of the UK’s leading commercial vehicle dealership networks. With a reputation for delivering first-class service, we specialise in the sale, service, and maintenance of DAF trucks. As our team continues to grow, we are looking for an experienced and motivated Workshop Controller to take the lead in managing our busy, high-performing workshop.As Workshop Controller, you will be responsible for ensuring the smooth, efficient, and productive operation of our workshop. This role combines technical knowledge, strong people management, and a focus on customer service to ensure repairs and maintenance are carried out to the highest standards.Working Hours: Monday to Friday, 42.5 hours per week on alternating shifts. One in three Saturday mornings.Salary: Dependent on experience (will be discussed at interview stage).Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.Key Responsibilities:Allocate work to technicians in line with skill set and job priority.Monitor job progress and ensure timely completion.Ensure high levels of productivity and efficiency across the workshop.Liaise with service advisors and parts department to ensure seamless workflow.Maintain accurate job cards and records through our internal systems.Conduct regular performance reviews and provide support/training to workshop staff.Ensure all health & safety standards and manufacturer guidelines are followed.Ideally, we are looking for:Previous experience as a Workshop Controller, Senior Technician, or similar supervisory role in a commercial vehicle or HGV environment.A working technical understanding of vehicles in order to clearly explain repairs or additional repairs to customers.Customer service skills, including dealing with difficult situations and an ability to up-sell our services and products where appropriate.Strong IT skills.Awareness of warranty guidelines, service intervals, etc.Strong organisational skills with the ability to multitask in a fast-paced environmentBe flexible, energised and a team player.In return we’ll offer:As a permanent Greenhous employee, you will be entitled to:30 Days Holiday Including 8 Bank HolidaysCompany Sick Pay That Increases With Length Of ServicePension With Greenhous ContributionCareer Development OpportunitiesEmployee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket ShopsQualified Mental Health First AidersFree Will Writing ServiceFree Mortgage Advice ServiceFree Eye Tests For VDU UsersFree Flu jabs if you are ineligible through the NHSOn-Site Parking (Site Specific)Cycle To Work SchemePeriod Positive WorkplaceEAP – Employee Assistance Program Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers. Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.