Workshop Controllor

Workshop Controller - Faversham,KentLocation: Kent, GB, ME13 9ENPosition Type: Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will doThis is a newly created position recognising the level of business success at Renault Trucks in Kent.Summary of Role:As a key member of the dealer management team, the Workshop Controller’s core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure. Ensure that CSR’s and Technician Supervisors are working in line with the standard OTI process. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised. The motivation & personal development of the team, effective competence development, succession planning and dealing with employee issues on a day to day basisWe are offering a great package of:Up to £50,000 DOE with a 10% KPI bonus7% matched pension25 days plus BH rising with serviceWorkperks scheme - retailer discountsCash back health schemeHours 45 hours 08.00 to 18.00 Monday to Friday - occasional Saturdays may be requiredWhat we are looking for:An experienced HGV Workshop Controller / Supervisor with HGV Workshop experience with:-A qualification - City and Guilds, NVQ 3 or equivalent in HGV Vehicle TechnologyExperience of working within a vehicle commercial workshop.Full knowledge of VOSA requirements and MOT testers manual.Knowledge / experience of leading teamsKnowledge of workshop KPIs.IT literate to be able to use our sytsems and processesSome of the Tasks:Manage and plan workshop / support resourcesSupport the CSR / Shift SupervisorsSupport the CSR as required ensuring that invoice / claiming closure tasks are accurate and completed on a timely basis.Hold daily production meetings to Plan workload and resourcesEnsure appropriate training and support is provided on a timely basis to bridge competency gaps identified.Monitor staff performance versus role requirements and personal objectives and identify areas for developmentPerform periodic competence assessmentsWhy work for us https://www.renaulttruckcommercials.co.uk/careers/why-work-for-us/We value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Renault TrucksTravel Required: No Travel RequiredRequisition ID: 32998 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.