Workshop Manager
Group 1 Automotive
About the role
Workshop Manager - Mercedes-Benz WarringtonWant to be the best you can be? It's what drives us too.Working in our aftersales department as a Workshop Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.What we can offer youEnjoy 33 days of annual leave (including bank holidays) to rest and rechargeSave money every day with our exclusive retail discountsDrive a great deal with discounts on new and used cars, plus servicing offersPlan for the years ahead with our company pension schemeBalance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for less with our cycle-to-work schemePrioritise your wellbeing with dedicated support for you and your family24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easilyMake a difference with a paid day to volunteer in your communityInvest in your future with our company share purchase planEarn financial rewards when you refer a friend to join the teamKeep learning and growing with our training and development opportunities for everyone.Life assurance with the option to increase coverWe’re open to flexible working options – just askWhat you’ll do day to dayIdentify & implement the long term planning of future training activities for workshop colleagues.Carry out warranty repairs as directed, returning displaced material to the correct location and in correct condition.Compiling and maintaining a resource plan for the workshop and developing concepts and measures for load optimisationEnsuring planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processesEmploying new staff and developing an induction planManaging, coaching and motivating employees and thus ensuring a high quality of employeesDefining target agreements with employees and reviewing the level of target achievement through regular 1-2-1’s.Monitoring and optimising productivity and performance of employeesEnsuring job time planning and task allocation for workshop is carried out correctlyMonitoring compliance with all statutory regulations * Ensuring quality control of all completed tasksHelpful skills and qualificationsDon’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.Full UK Driving LicenceMotor Industry experience in a similar role is essentialAble to work independently and as part of a teamAbility to work to timescales effectivelyKeen eye for detail, good communication and a passion for delivering great customer serviceExperience in a main dealer environmentStrong industry knowledgeAbility to work under pressureWe value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Our Values - At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork – ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.