closed 20th Sep 2023
Automotive Service Advisor - Mercedes-Benz job
Automotive Service Advisor - Mercedes-Benz
Job Details
Job Description
Job role:
- First point of contact for customers with substantial influence on customer satisfaction
- Responsible for the preparation and planning of vehicle bookings
- Face to face, telephone and email enquiries/bookings from customers and passing on information correctly
- Retail invoicing as required
- Maintain the highest standards of customer contact and communications
- Preparing job packs, checking for recalls and updating Truckfile
- Liaising with all internal departments; Service colleagues, Sales Executives, Technicians and Parts Advisors
- Partake in internal and external audits to ensure dealer standards are maintained
Essential Criteria:
- Previous experience in an automotive service operation or in a comparable role within the service sector
- Basic technical knowledge and an understanding of service and parts
- Excellent customer service skills, with a polite and professional manner
- Strong work ethic and good time management
- Excellent organisational skills and attention to detail
- IT literate: with the ability to navigate and learn new systems
Desirable Criteria:
- Working knowledge of Kerridge Dealer Management System
To be considered for this role please submit an up-to-date CV to Gillian McCrudden
Contact details for further enquiries is 028 90 831944.
Salary: £21,000.00-£25,000.00 per year
Benefits:
- Bereavement leave
- Canteen
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- On-site parking
- Profit sharing
- Sick pay
Ability to commute/relocate:
- Newtownabbey: reliably commute or plan to relocate before starting work (required)
Experience:
- Service advisor: 1 year (required)
Work Location: In person
Reference ID: SAMALLUSK0923
Additional Benefits
- Company Pension
- Company Car
About the Company
Due to business demands Mercedes-Benz Truck & Van are recruiting for an additional full-time Service Advisor for our Mallusk dealership.
You will be working within a fast paced and busy Mercedes-Benz commercial dealership, who pride themselves on putting the customer first.
At MBNI we want to give our employees the opportunity to work more flexibly, to allow a better work life balance.
Therefore from January 2024, we will be moving from a 5-day working week to a 4-day working week.
Please note- this flexible working model will be on a trial basis to ensure it works for all parties.
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Contact Details
- Gillian McCrudden
- 028 90 831944
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