Business Administration Apprentice

Location: Warwick, GB, CV34 5YAPosition Type: StudentBusiness Administration ApprenticeSalary: Up to £21,000 (depending on experience)Location: Warwick (Hybrid – 60% office-based) At Volvo Trucks, we’re more than just a global leader in heavy-duty transport solutions, we’re pioneers shaping the future of sustainable, smart mobility. With innovation at our core, we’re driving change through cutting-edge technology, digital services, and zero-emission vehicles that keep the world moving efficiently and responsibly. Whether you’re a career switcher, a recent school leaver, or someone ready for a new challenge, we are looking for enthusiastic and curious individuals. We want someone who is not afraid to ask questions and is eager to learn the ropes of the Business Administration Apprentice. This role sits in our Service Contracts team, within the wider Product, Pricing & Logistics function. You’ll be the first point of contact for all inbound contract enquiries, managing cases efficiently and ensuring accurate logging and assignment within the team. Your role will be essential in maintaining smooth and timely contract administration processes. What Volvo Trucks Can Offer You:Professional growth and development: Unlock your potential through various training and development opportunities.Pension scheme option: Matched up to 5% of your salary, including death in service cover.Medical Insurance: Medical insurance coverage is provided by Bupa.Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.Fitness perks: Access MyGymDiscounts and MyActiveDiscounts. Make use of our on-site gym.For more details regarding our benefits, please follow the link: volvo-employee-benefits-document.pdf (volvogroup.com) Who are you – and who will you work with?You’re someone with a natural curiosity and a mindset that thrives on structure, numbers, and clear communication. You enjoy solving problems, digging into data, and making sure things are running smoothly, all while building great relationships with the people around you. Strong attention to detail and organisational skillsGenuine enthusiasm for reporting and analysing data to uncover trends and insightsExcellent communication skills, equally confident engaging with people and interpreting dataA proactive, can-do attitude and a genuine willingness to learnCreative thinker with a focus on continuous improvementProficient in Microsoft Office, especially Excel and PowerPointConfident using basic Excel formulasExperience with Salesforce or other CRM systems is a bonus, but not essential — training will be providedReporting to the Head of Product, Pricing and Logistics, this role involves close collaboration with and the opportunity to shadow the Contract Portfolio Manager. You will join a close-knit contract administration team.What you’ll do:You’ll be the first line of support for all incoming service contract enquiries - the person our dealers and customers rely on to keep things moving and ensure every case is handled with care and precision. Create insightful reports on case volume, status and resolutionManage and prioritise cases received primarily by email, with occasional phone enquiriesAssign cases accurately within the wider team using Salesforce and other internal toolsLog all case files and attach relevant contract documentation for the contract administration team to actionProduce and present detailed reports on case volumes, status, closure rates, and average case durations to support managementProvide cover by handling assigned cases during periods of team absence or vacationHelp improve how we manage cases and data Ready to make your mark? Join Volvo Trucks. Apply today. Please note: If you already hold a business-related qualification such as A-Levels in Business, a degree, or equivalent, you may not be eligible for this apprenticeship.All Volvo Group adverts are open for a minimum of 10 working days from the posting date. We value your data privacy and therefore do not accept applications via mail. Job Category: Sales & ServicesOrganization: Volvo TrucksTravel Required: No Travel RequiredRequisition ID: 23670 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.