Business Administration Apprentice job
Business Administration Apprentice
Job Details
Job Description
Business Administration Apprentice
Salary: Up to £21,000 (depending on experience)
Location: Warwick (Hybrid – 60% office-based)
At Volvo Trucks, we’re more than just a global leader in heavy-duty transport solutions, we’re pioneers shaping the future of sustainable, smart mobility. With innovation at our core, we’re driving change through cutting-edge technology, digital services, and zero-emission vehicles that keep the world moving efficiently and responsibly.
Whether you’re a career switcher, a recent school leaver, or someone ready for a new challenge, we are looking for enthusiastic and curious individuals. We want someone who is not afraid to ask questions and is eager to learn the ropes of the Business Administration Apprentice. This role sits in our Service Contracts team, within the wider Product, Pricing & Logistics function.
You’ll be the first point of contact for all inbound contract enquiries, managing cases efficiently and ensuring accurate logging and assignment within the team. Your role will be essential in maintaining smooth and timely contract administration processes.
What Volvo Trucks Can Offer You:
- Professional growth and development: Unlock your potential through various training and development opportunities.
- Pension scheme option: Matched up to 5% of your salary, including death in service cover.
- Medical Insurance: Medical insurance coverage is provided by Bupa.
- Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
- Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
- Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
- Fitness perks: Access MyGymDiscounts and MyActiveDiscounts. Make use of our on-site gym.
Who are you – and who will you work with?
- Strong attention to detail and organisational skills
- Genuine enthusiasm for reporting and analysing data to uncover trends and insights
- Excellent communication skills, equally confident engaging with people and interpreting data
- A proactive, can-do attitude and a genuine willingness to learn
- Creative thinker with a focus on continuous improvement
- Proficient in Microsoft Office, especially Excel and PowerPoint
- Confident using basic Excel formulas
- Experience with Salesforce or other CRM systems is a bonus, but not essential — training will be provided
What you’ll do:
- Create insightful reports on case volume, status and resolution
- Manage and prioritise cases received primarily by email, with occasional phone enquiries
- Assign cases accurately within the wider team using Salesforce and other internal tools
- Log all case files and attach relevant contract documentation for the contract administration team to action
- Produce and present detailed reports on case volumes, status, closure rates, and average case durations to support management
- Provide cover by handling assigned cases during periods of team absence or vacation
- Help improve how we manage cases and data
Job Category: Sales & Services
Additional Benefits
- Company Pension
- Private Healthcare
About the Company
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
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