Customer Advanced Solutions Administration

HGV Traders

About the role

Location: Warwick, GB, CV34 5YAPosition Type: ProfessionalCustomer Advanced Solutions AdministratorLocation: Warwick Hyrbid working ( 60 % in the Office ) Renault Trucks UK is at the forefront of innovation in the transport industry, and we are committed to providing first-class added-value Fleet Management solutions to our customers.As a Customer Advanced Solutions Administrator, you'll be at the heart of our efforts to deliver key administrative tasks accurately and promptly. Your role is essential in assisting customers, RTUK, and the Dealer Network to maximise performance and value from our Added Value Services, fostering customer loyalty to the Renault Trucks brand.The Benefits we offer:Professional growth and development: Unlock your potential through various training and development opportunities.Pension scheme: Matched up to 5% of your salary, including death in service cover.Medical Insurance: Medical insurance coverage is provided by Bupa.Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.Fitness perks: Access MyGymDiscounts and MyActiveDiscounts. Make use of our on-site gym.Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave. Who are you?You are a proactive, personable professional with a knack for building strong relationships. You thrive in a customer-focused environment and have a “Can Do” attitude that turns challenges into opportunities. Your keen attention to detail, coupled with your organizational and administrative skills, makes you an invaluable team player. You are numerate, literate, and commercially minded, ready to challenge costs and improve processes.You will also have a Minimum Grade 4 or Grade C in Maths and English at GCSE or equivalent & Computer literacy in Microsoft Office Programs.Experience in a fleet management environment or knowledge of Commercial vehicles or telematics would be advantageous but not essential, as would an understanding of Power-Bi.Meet Your New Colleagues:As a Customer Advanced Solutions Administrator, you'll report to the Fleet Services Manager and work closely with the Customer Advanced Solutions team. You'll also collaborate with Key Accounts Managers and dealerships, creating a robust support network that values integrity, respect, and a shared commitment to excellence. At Renault Trucks, you'll be surrounded by colleagues who are always ready to lend a hand and share their expertise.Key ResponsibilitiesEnsure service actions, RFL renewals and recharges are completed accurately and in a timely mannerMonitor Vehicles off the Road and respond to known breakdowns, coordinating timely fixes and vehicle hires as neededAssist with our Electro-Mobility Discovery ProgrammeAdminister our in-house telematics system (Optifleet), managing new customer set ups, our Customer Support Portal and Optifleet invoicing processesPerform system housekeeping, manage incoming post, and cover for team members when absentTake on additional projects and responsibilities as requested by your line managerIf you are passionate about delivering exceptional customer service and want to be part of a team at Renault Trucks, we want to hear from you! Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.

Requirements

• Company Pension
• Private Healthcare

Job details

Experience

Experience in a fleet management environment or knowledge of Commercial vehicles

Education

Minimum Grade 4 or Grade C in Maths and English at GCSE or equivalent & Computer literacy in Microsoft Office Programs.

Hours

Monday to Friday