Customer Care Advisor job
Customer Care Advisor
Job Details
Job Description
- Deliver on the VAS KPI’s on Cash flow and Accounts Receivable by ensuring that invoices are paid in time.
- Liaise with dealers to secure corrections to invoice errors.
- Represent the Finance Team in the monthly market meetings, taking ownership of invoice quality, outstanding invoices etc.
Own the full process of a customer/dealer query, from the moment we receive it until it is fully resolved:
- Investigate what happened and liaise between all relevant parties.
- Drive the conversation forwards to resolve the problem in a timely manner.
- Conclude the query, assigning responsibility and securing any financial resolutions.
- Contribute to Volvo’s continuous improvement by sharing relevant feedback within VAS, to the markets and other stakeholders to improve future performance.
- You are a proactive problem solver, able to look at the bigger picture and enjoy negotiating a resolution between parties with different perspectives.
- You are customer focused, always striving for the best possible service and solution for our customers.
- You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
- You are comfortable working towards deadlines and targets.
- You are well organised and appreciate the value of attention to detail.
- You like working in a team, supporting and lifting each other up.
- You are fluent (written and verbal) in English. French and/or Italian are an asset.
- Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
- Well-being services
- Restaurant on site
- Opportunity to grow within the company
- Good work life balance
- Possible to work 50% (2-3 days) from home
- International environment
We aim for a start date on the 2nd of September.
We value your data privacy and therefore do not accept applications via mail.
About the Company
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Group People & Culture, a part of Volvo Group, we create the foundation and frameworks for people growth and organizational development, to drive the people agenda that enables the realization of the Volvo Group aspirations through people strategy and commitment. You will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead.
HGVTraders.com prioritizes your safety. We never use WhatsApp for candidate communication or request sensitive information during applications. For a secure job search experience, visit JobsAware for free expert guidance on safer work environments.
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