Customer Support Advisor job
Job Details
Job Description
Location: Rugby, GB, CV21 1DZ
Salary: £28,719 per annum + 6% shift premium after 1st month of training ( £144/ month) – based on both French and Spanish speaking.
Shift rotation every 4 weeks:
Week 1: 07:00 – 15:30
Week 2: 14:00 – 22:30
Week 3: 06:00 – 14:30
Week 4: 14:30 – 23:00
At Volvo Action Service (VAS), we ensure that Volvo Group customers across Europe receive prompt, reliable support whenever their vehicles face issues. Exceptional customer service drives everything we do, and we take a proactive approach to getting vehicles back on the road quickly and smoothly.
Meet Your New Team
Join a diverse, dynamic environment where your colleagues become your family away from home. We’re a truly global team, speaking 21 languages to serve our customers across Europe. Our operations are 24/7, with teams based in Ghent (Belgium), Rugby (UK), Bucharest (Romania), and Johannesburg (South Africa). What unites us is a shared passion for delivering outstanding customer experiences and tackling challenges head-on.
About the role:
Our Benefits:
- We offer a competitive salary with an additional 6% shift premium.
- Our hybrid working model allows you to work from home 50% of the time.
- We actively support your personal and career development within the Volvo Group.
- Our Employee Assistance Program includes wellness, mindfulness, and counselling resources.
- Through “Workplace Options: Perks at Work,” you'll enjoy discounts on shopping vouchers, cinema tickets, travel, gym memberships, and more.
Who are you?
- You put the customer first, always striving to deliver the best possible service and solution.
- Confident and adaptable, you tailor your communication style to each customer, ensuring they feel heard and supported.
- You’re proactive and creative when solving problems, going the extra mile to get things done.
- You thrive in a team environment, helping and encouraging your colleagues.
- You're keen on continuous learning and self-improvement.
- You're open to shift work, ensuring our 24/7 service runs smoothly for customers around the clock.
- You speak fluent French, Spanish, and Italian.
Job Category: Sales & Services
About the Company
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
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