Customer Service Representative

Volvo Trucks

About the role

Location: Warwick, GB, CV34 5YAPosition Type: ProfessionalSalary: £24,000 Fixed Term Contract 12 months Working Hours: 37.5 hours a week, 8:00 AM - 4:00 PM / 7:30 AM - 3:30 PM during high-volume at month's end. At VFS, we specialize in providing financial solutions that empower our customers in the automotive industry. Our dynamic team oversees the administration of finance contracts for customers purchasing Volvo Group products, which encompass trucks, buses, and construction equipment. As part of this dedicated team, your role will involve inputting new contract information into our systems, meticulously reviewing necessary documentation, and activating contracts. Additionally, you will play a vital role in managing any contract changes that arise during their lifespan. As a Customer Service Representative, you will be the primary point of contact for our valued customers within VFS. Your duties will range from addressing customer queries to executing a diverse array of tasks that ensure the smooth operation of our financial services. Our team takes pride in its flexibility and enthusiasm for learning, as we strive to maintain in-depth knowledge about our processes, customers, and products. Our Benefits:Professional growth and development: Access various training and development opportunities to enhance your skills and knowledge. Pension scheme: We offer a matched pension scheme of up to 5% of your salary, with incremental benefits based on length of service, including death in service cover. Medical Insurance: Benefit from comprehensive medical insurance coverage provided by Family Bupa. Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well-being. Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service and bank holidays. Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel. Fitness perks: Access MyGymDiscounts and MyActiveDiscounts and on-site Gym Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.What you'll do:Input new contract information accurately into our systems. Conduct thorough checks on required documentation to ensure accuracy. Activate contracts in compliance with established procedures. Manage and process changes to contracts during their lifecycle. Engage with customers via phone and email to provide comprehensive support. Execute a variety of tasks, ensuring each day brings new challenges and opportunities. Cultivate a flexible approach to tasks and a keen willingness to learn. Who are you?Experience in customer service and administration is desirable, although full training will be provided. You will support the efficient operation of the team and drive change working with key stakeholders to deliver exceptional customer service, whilst delivering performance-driven results. Experience in customer service and administration is advantageous. Training will be provided to enhance your skills in this role. Strong communication skills and the ability to build rapport. Detail-oriented with the capacity to manage documentation accurately. Flexible mindset and eagerness to acquire and retain knowledge. Proficient in handling customer inquiries over phone and email. Enthusiastic and adaptable approach to tasks and challenges. All Volvo group adverts are open 10 days minimum after the posting date.We value your data privacy and therefore do not accept applications via mail. Job Category: Commercial Financial ServicesOrganization: Volvo Financial ServicesTravel Required: No Travel RequiredRequisition ID: 16018 Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.