Customer Service Representative
HGV Traders
About the role
Location: Enfield, GB, EN3 7NJPosition Type: ProfessionalCSR - London North (Enfield)Starting salary £28,000 p.a.Working a rotating shift pattern: Monday to Friday0600hrs to 1400hrs/10.30am to 1830hrsAlt Saturday @ overtime 0600hrs to 1200hrs Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will doAn exciting opportunity to be part of our site in Enfield.Are you looking for a role with no 2 days the same? Join our team and be our CSR service advisor.Use your customer service and admin skills within this role, working within a fast paced environment.A pivotal role in our service reception at our London North Site. Whilst covering the service reception you will be looking after the customer, acting as one point of contact. A CSR is involved from the planning stage, on arrival of the customer’s vehicle, whilst the vehicle is serviced or repaired, until the vehicle leaves the dealerpoint. Develop effective customer relationships; proactively promote the services and products available, therefore increasing labour and parts sales. Main Tasks / Responsibilities / Authorities: Service Reception: Planning:Speak to customers face-to-face and over the phone.Act as one point of contact for the customer.Confirm details of any planned visits with customers in advance.Plan work in to the workshop schedule.Create job card/repair order for the work to be carried out.On arrival:Greet all customers on arrival at the Dealerpoint in a professional and friendly manner.Clarify for the customer and the workshop the basis for the repair – Retail/ Warranty/ Contract.Ensure that all proposed work is correctly specified based on standard IMPACT content, and converted to GDS quotes.Be able to convert GDS quotes into repair orders.Gain formal (written) customer authorisation for quoted work (Retail/ VCM.)Agree timescales for unscheduled work with customers and follow through to completion.Ensure that all authorised work is properly codified on the repair order prior to handover to the workshop.Be able to convert a workshop repair order into a sales invoice.Manage bookings for courtesy cars. Who are you?Requirements:Good IT skills required - training on in house systems will be givenCommunication skills, both face to face and via telephoneable to prioritise workloadswork within a team communicating to all involvedWhat’s in it for you?Benefits :Competitive salary, 25 days holiday raising to 30 days + bank holidaysCompany pensionHealthcare plan with access to dental insuranceReferral schemesMany discounts for yourself, family and friends on High St retailers, Theme days out, travel, hotels plus much more Ready for the next move?If you are curious to explore this role and require further information, please feel free to contact me - Debbie.Walsh@volvo.com today!We value your data privacy and therefore do not accept applications via mail. Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Requirements
- Company Pension
- Bonus Scheme
- Private Healthcare
Job details
- Education
- Good IT skills required
- Hours
- Shifts