Customer Service Representative job
Job Details
Job Description
- CSR - London North (Enfield)
- Starting salary £28,000 p.a.
- Working a rotating shift pattern: Monday to Friday
- 0600hrs to 1400hrs/10.30am to 1830hrs
- Alt Saturday @ overtime 0600hrs to 1200hrs
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
- Speak to customers face-to-face and over the phone.
- Act as one point of contact for the customer.
- Confirm details of any planned visits with customers in advance.
- Plan work in to the workshop schedule.
- Create job card/repair order for the work to be carried out.
- On arrival:
- Greet all customers on arrival at the Dealerpoint in a professional and friendly manner.
- Clarify for the customer and the workshop the basis for the repair – Retail/ Warranty/ Contract.
- Ensure that all proposed work is correctly specified based on standard IMPACT content, and converted to GDS quotes.
- Be able to convert GDS quotes into repair orders.
- Gain formal (written) customer authorisation for quoted work (Retail/ VCM.)
- Agree timescales for unscheduled work with customers and follow through to completion.
- Ensure that all authorised work is properly codified on the repair order prior to handover to the workshop.
- Be able to convert a workshop repair order into a sales invoice.
- Manage bookings for courtesy cars.
- Good IT skills required - training on in house systems will be given
- Communication skills, both face to face and via telephone
- able to prioritise workloads
- work within a team communicating to all involved
- Competitive salary, 25 days holiday raising to 30 days + bank holidays
- Company pension
- Healthcare plan with access to dental insurance
- Referral schemes
- Many discounts for yourself, family and friends on High St retailers, Theme days out, travel, hotels plus much more
Additional Benefits
- Company Pension
- Bonus Scheme
- Private Healthcare
About the Company
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
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