closed 15th Sep 2023
Dealer Systems IT Support Apprentice job
Job Details
Job Description
Salary: £25,000-£28,000
Location: Warwick/ Frequent Regional travel
Are you passionate about information technology, computer systems, and networking? Do you want to kickstart your career in the digital world?
Join us at Volvo Group as an IT Infrastructure Apprentice at our Warwick Head Office. We are a renowned name in the automotive industry, specialising in manufacturing buses and trucks. As an apprentice, you will work closely with our IT Infrastructure Manager and a team of experienced technicians to deliver and support IT infrastructure services across our regional Truck & Bus Centre locations and offices. As an apprentice in the IT infrastructure department, you will play a vital role in ensuring our systems and hardware support all business activities efficiently, minimising downtime, and keeping our operations running smoothly.
You will have the opportunity to work closely with our skilled IT team, led by the IT Infrastructure Manager. You'll collaborate with other members of the team and gain hands-on experience while shadowing them across 18 sites. On-the-job training and mentorship will be provided to support your professional development and enhance your technical skills alongside achieving a degree-level apprenticeship qualification. You will also gain valuable experience working on real projects and systems, contributing to the improvement of our dealerships.
What we have to offer:
- Pension scheme: We offer a matched pension scheme of up to 7% of your salary, with incremental benefits based on length of service, including death in service cover.
- Medical Insurance: Benefit from comprehensive medical insurance coverage provided by Family Bupa.
- Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well-being.
- Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service and bank holidays.
- Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
- Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
- Professional growth and development: Access various training and development opportunities to enhance your skills and knowledge on top of the apprenticeship qualification opportunity on offer.
- Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
As an IT Infrastructure Apprentice, your main tasks and responsibilities will include:
- Assisting in the installation and configuration of computer hardware, software, and networking equipment.
- Performing routine maintenance tasks to ensure optimal performance and security of IT infrastructure.
- Providing technical assistance and troubleshooting hardware and software issues for users.
- Coaching and nurturing users to optimise their use of tools and applications.
- Collaborating with the IT team to develop and maintain documentation.
- Administering user access and privileges for authorized regional users.
- Participating in technology-related projects and contributing to their design, implementation, and testing.
- Ensuring adherence to IT policies and procedures, including data security and backup protocols.
- Collaborating with vendors and external service providers for repairs, replacements, and upgrades.
- Following best practices for asset management, including inventory tracking and equipment labelling.
- GCSE or A-level qualifications. Additional education or certification in IT-related fields is a plus.
- Driving license.
- Basic understanding of computer hardware components, operating systems, and software applications.
- Proficiency in Microsoft Office 365, and Advanced MS Excel skills.
- Strong analytical and problem-solving skills in complex environments.
- Understanding of IT environments and networked services.
- Project management skills and the ability to manage prioritisation of tasks.
- Effective problem-solving and analytical skills with keen attention to detail.
- Ability to work to deadlines and manage time effectively.
- Excellent communication skills to provide technical support and collaborate within a team.
- Willingness to learn and adapt to new technologies and procedures.
- Commitment to maintaining confidentiality and data security.
- Passionate about providing great service to users.
Additional Benefits
- Company Pension
- Private Healthcare
About the Company
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.
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