Senior Service Advisor
Guest Truck and Van
About the role
Employee BenefitsPaid Overtime.Increased holiday entitlement with length of service.Recruitment incentive awards.Healthcare scheme.Cycle to work scheme.Working Hours8:30am – 5:00pm, Monday to Friday40 hours per week plus 1 Saturday per monthMain Duties and ResponsibilitiesPreparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms.Answering the telephone & dealing with customer enquiries.Dealing with customer enquiries on the Service Reception counter.Liaising with the team of technicians.Managing the shifts work load in accordance with customer expectations.Managing service bookings on day to day basisLiaising with Subcontractors to arrange works and chasing when requiredKeeping customers up to date with requests, costs and authorisationsComplete estimates accurately, clearly and quicklyTo take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient mannerDo you want to work for the largest Iveco and Fiat Van Dealer Group in the UK?Would you like to join a family owned and run Company with over 100 years trading behind it?If so then this may be the job for you!Contact our HR Department to request an application form if you are interested in this position. Please email recruitment@guests.co.uk Sherwood Truck and Van, part of Guest Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century. The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.