Senior Service Advisor
Marshall Motor Group
About the role
Senior Service AdvisorLocation: Mercedes-Benz of BalckburnHours: 47.5 hours per week, including Saturday mornings on a rota basisSalary: Competitive Basic Salary Including an OTEBenefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount schemeBonus Schemes: OTE and bonus scheme which can be discussed further at interviewThe roleAs a Senior Service Advisor, you play a vital role in the store, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.Who you arePrevious Service Advisor experience is essentialA Current Service Advisor looking to take the next step in your careerYou will be passionate about the customer journey and giving a great customer experienceYou are comfortable working to deadlines and managing customer expectations with regular communication and updatesYou will have strong attention to detail and organised as you will manage your own customer base and workloadFeel confident supporting with complex customer issues professionally and leaning on management for guidance where necessaryTech savvy, ideally having used CRM systems in the pastWhat you’ll doEstablish and manage the customer relationship ahead of their booking, greeting them on arrivalTraining and Supporting new members of the Service departmentBe a pivotal point of contact and utilise your existing skills to ensure your team are consistently highly performing and achieving set KPI’s and targetsSupporting the customer’s experience through their Marshall journey in a positive and proactive mannerAct as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomesComplete all administration duties linked to the customer in an accurate and sympathetic mannerProactively supporting the customer with future requirementsWorking as part of a team to drive outstanding customer service and retentionIf you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.Job Types: Full-time, PermanentAdditional pay: Bonus schemeExperience: service advisor: 2 years (required)Licence/Certification: Driving Licence (preferred)Work Location: In personReference ID: REQ10394Benefits:Company pensionCycle to work schemeHealth & wellbeing programmeReferral programmeStore discountSchedule:Monday to FridayWeekend availability Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24). We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England. Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.
Requirements
- Company Pension
- Bonus Scheme
- Private Healthcare
Job details
- Experience
- Service Advisor: 2 Years
- Hours
- Monday to Friday