Service Advisor (Motor Trade)

About usOur customers and colleagues are our priority. It is our aim is to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work.The RoleA. M. Phillip Trucktech Ltd is recruiting for a Service Advisor for our Dundee branch.The ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk and have a good understanding of the processes involved. Knowledge of our Data Management System CDK/Keyloop would also be an advantage but not essential as full training will be given.The role is mainly customer facing and involves:Dealing with customer enquires either in person or via the telephone.Booking in vehicles to the workshop and mobile service vans.Explaining the repair process as required.Obtaining order numbers from customers/lease companies when required.1link usage (previous experience preferred but not required)Selling additional products and services when required.Call Handling and dealing with general enquires.The PersonIdeally, Previous experience in a service advisor or similar role.Exceptional customer service and communication skills.Team player and great interpersonal skills.A reliable and committed individual.You will be organised and able to multitask in a fast pace working environment.Ability to work IT systems is a must.A valid driver’s licence is preferred.Job Types: Full-time, PermanentSalary: £24,500.00-£27,000.00 per yearBenefits:Company pensionEmployee discountOn-site parkingReferral programmeSchedule:Day shiftMonday to FridayOvertimeWeekend availabilityExperience:Motor Trade Service Advisor: 1 year (required)Work Location: In person AM Phillip Trucktech are a family business who have been trading for almost 70 years and are Scotland's leading commercial vehicle specialists. We currently have six depots and are the largest IVECO dealer in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises. “Good company to work for, as long as you do your job the management leave you to your own devices…is a good place to work”. “it's a fantastic company to work for, your colleagues are all very friendly and top notch. Even the management are very approachable”. “AM Philips had a focus on their apprenticeships scheme and ensuring that people got the most out of it. We offer market leading rates of pay which are negotiable depending on experience and the right candidates will also have the opportunity to receive monthly and annual bonuses. In addition, we also run an employee referral scheme where colleagues can receive up to £1,000 for each successful technician referral.