Trainee Service Administrator job
Job Details
Hours: Monday to Friday
Contract: Full-Time
Department: Service & Support
Job Description
Trainee Service Administrator - Mercedes-Benz Mallusk
Interested in training in a customer service role for a premium brand
We have a career opportunity for you in our Mallusk dealership
Interested in training in a customer service role for a premium brand
We have a career opportunity for you in our Mallusk dealership
Following successful completion of this traineeship there will be a permanent contract with M-B Truck and Van NI.
This role will be to provide administrative support and perform customer relations duties within the service department.
Job role:
- Fleet planning on behalf of our customer base
- MOT Scheduling, booking and liaising with customers to confirm bookings
- Ensure customers are kept up to date on the progress of their vehicles
- Maintain service agreements and associated documentation
- Assist with customer concerns via email and telephone maintaining high standards of customer satisfaction
- General service duties to include answering telephone and taking general service bookings
- Carry out rebooks for customers
- Create estimates, processing payments and maintain
- Ad-hoc administrative tasks as instructed by the Service Manager
Suitable candidates will require:
- Confident nature with strong communication skills; both written and verbal
- Enjoy working in a fast-paced environment
- The ability to handle conflicting demands and work well under pressure
- Enthusiastic and willingness to learn new processes and systems
- A strong working knowledge of computerised systems especially Microsoft Outlook, Word & Excel
- Take pride in your work and delivering exceptional customer service
- High levels of accuracy and attention to detail
Desirable:
- Previous experience within a customer facing role
- Driving licence
If you think you can demonstrate these skills and want to join our friendly team, then we would like to hear from you.
We would also consider an Apprentice Service Advisor and partner with TTS to complete Level 2 & Level 3 Customer Service. This provides the opportunity to ‘earn while you learn’.
GSCE English and Maths at Grade C or above are also essential to be accepted onto the Customer Service Apprenticeship programme.
If you would like to develop your career in a locally owned Top 100 company in NI send your CV to [email protected]
Job Types: Full-time, Permanent
Salary: £18,000.00-£23,000.00 per year
Salary: £18,000.00-£23,000.00 per year
Benefits:
- Canteen
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Newtownabbey: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Additional Benefits
- Company Pension
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