closed 3rd Nov 2023
Trainee Service Advisor job
Job Details
Job Description
Working 40 hours Mon-Fri 08.00-17.30 and one Saturday morning 8-12 paid at overtime
Paying up to £24,000 (dependent on age and NLW)
Overview:
We are looking to train and mentor a customer service driven individual to provide our Customers with a professional and helpful service whilst promoting the profitable sale of Workshop Services and Products
In Particular:
- To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
- To carry out the Service Department’s invoicing and administration systems efficiently.
- To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
- To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
- To liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.
- To inform customers of completion times and payment methods.
- To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
- To ensure all customer complaints are courteously and efficiently handled and processed.
- To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
- Effectively plan activity levels to include regular account maintenance visits and target account visits.
- Promote Renault Trucks in terms of its products, services and value at all times
Key Skills / Competencies:
Whilst this is a Trainee position, we are looking for a candidate who enjoys the world of Trucks and Vans and possesses a technical mindset to absorb the many facets of working front of house within a Service and Workshop environment. If you have had exposure of any of the following skills, then this would be advantageous but not essential.
- Familiarisation of booking times
- Familiarisation of vehicle parts.
- To keep up to date with product development by reading relevant information and technical note issued.
- Good communication skills, both written and oral.
- Excellent IT knowledge, although training will be given on in-house systems
- 25 days holiday, rising with service
- Contributory Pension scheme matched up to 5%
- Healthcare Cashback Scheme
- Employee discounts across retailers, cinemas, services +++
- Cycle to work scheme
- Employee discounts on Arval Hire cars
Additional Benefits
- Company Pension
- Private Healthcare
About the Company
Renault Truck Commercials is an Equal Opportunity Employer
At Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.
You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.
Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, UD Trucks, Eicher, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.
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