After Sales Business Development Manager
Coolkit Ltd
About the role
About the RoleAs an After Sales Business Development Manager you will work alongside our retail and fleet sales teams to identify new sales opportunities with current and prospective customers for our After Sales offerings.You will identify and liaise with customers to create bespoke Service & Maintenance packages for their vehicles. You will monitor trends and customer spend in order to target effectively and create additional sales opportunities for repeat or new business.In addition to this you will work alongside our Marketing Department to build brand awareness over our offerings.Travel to customer sites across the country will be required for this role. We are looking for an individual who can build their own, and our brand, utilising their exceptional communication skills, in written, online, telephone or face to face scenarios!Prior knowledge of the automotive industry within After Sales is essential.Responsibilities:This list is not exhaustiveManage all leads generatedAchieve assigned strategic objectivesCommunicate with clients on a regular basis and respond to specific queriesSuggest solutions and innovative ideas to meet client needsConduct market research and analysis to identify new potential customers and business opportunities.Working alongside the Sales Director to develop and implement strategies for expanding the customer base and increasing new sales.Build and maintain strong relationships with customers and partnerships.Participate in trade shows and conferences to promote CoolKit and generate leads.Meet sales targets and deliver excellent customer service.Develop and maintain a sales pipeline and forecast sales projections.Analyse sales data and market trends to identify areas for growth and improvement.Data entry and maintenance of CRM SystemAbout YouYou will be experienced within the automotive industry and have knowledge of general after sales offerings, including warranty terms and conditions.You will possesses excellent communication and interpersonal skills, with the ability to communicate effectively with colleagues across all levels in the business.In addition to this you will have proven sales experience of hitting targets and be computer literate with a good understanding of Microsoft Office programmes.Required Knowledge / Skills / ExperienceAutomotive Industry ExperienceCommercial Vehicle KnowledgeExcellent interpersonal skillsAbility to communicate clearly and effectivelyAfter Sales / Service Sales ExperienceGood knowledge of social media channelsFull UK Driving LicenceResults drivenAbility to understand and interpret numerical dataGood skills in Microsoft office suite packageExperience of using a CRM SystemAbility to travel nationallyBenefits32 Days Annual Leave (Full time equivalent)Competitive base salary + commission structureHealth Cash PlanWestfield Rewards24/7 GP ServicesCompany Pension SchemeCompany EventsCritical Illness CoverDeath in Service CoverInternal Rewards & Recognition SchemeProgression opportunitiesFree, On site parkingCSR InitiativesAdditional leaveCanteenCasual dressEmployee discountSchedule:Day shiftMonday to FridayJob Types: Full-time, PermanentWork Location: In person Established in 2005, CoolKit is widely recognised by fleet operators, fleet funders, OEMs, and motor dealers as the foremost specialist in temperature-controlled and refrigerated light commercial vehicles (LCVs) for last mile deliveries. CoolKit is unique in holding accreditation's from every major OEM operating in the UK, including Ford Pro Convertor, Mercedes-Benz VanPartner, Volkswagen Integrated Partner, Stellantis Level 3 Certification, Renault UK, Renault Trucks and Toyota Trade Plus. Further success is evidenced by an unrivalled range of awards including four-time winner of the TCS&D Refrigerated Van of the Year and three-time winner at the prestigious What Van? Awards. CoolKit’s products include van conversions and insulated box bodies, a range of ready-converted vans, and bodywork in kit-form. All of these are designed and manufactured in-house. The range of Melform portable refrigerators for small and partial loads completes the line-up. CoolKit has recently pioneered conversions for electrically powered vehicles (EVs), addressing the challenges of payload, range and safety that this type of vehicles present. All these products are supported by a network of specialist mobile technicians dedicated to maximising uptime. Employing a valued team of more than 140, CoolKit’s 100,000 square feet workshops enable up to 60 vans to be worked on simultaneously, facilitating output of more than 2,000 converted units per annum for markets in both the UK and overseas. By upholding excellence in quality, value, and integrity, by listening passionately to customers’ needs, and by continually honing new solutions, CoolKit solves complex transportation problems that optimise their customers’ vehicle productivity, whilst minimising their total cost of ownership (TCO). CoolKit is committed to upholding the highest standards of quality, safety and environmental management as bearer of numerous enviable standards including ISO9001:2015, ISO14001:2015, and ISO27596.