Customer Service Representative 12 mth contract

Location: Nuneaton, GB, CV10 7JRPosition Type: Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will doWorking 45 hours Mon-Fri (between the hours of 07.00 and 18.00 with 30 mins lunch) with one in three Saturday mornings paid as overtime.Paying up to £30,000 dependent on experienceOverview:To provide a service to customers that will promote the profitable sale of Workshop Services and Products, whilst ensuring all customers (email, telephone and in person) of the Tipton Dealership are dealt with in a professional and helpful manner.In Particular:To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.To liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.To inform customers of completion times and payment methods.To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.To ensure all customer complaints are courteously and efficiently handled and processed.To assist the Dealer Point Manager in invoice query resolution and debt recovery.To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.Key Skills / Competencies:Familiarisation of booking timesTo understand relevant systems relating to the Service Department including changes and on-going developments with familiarisation of vehicle parts.Good communication skills, both written and oral.Excellent IT knowledge, although training will be given on in-house systemsBenefits:25 days holiday and rising with serviceMatched Contributory Pension Scheme to 5%Cash Back Health SchemeEmployee discounts across Retailers, Services, Cinema'sRenault Truck Commercials is an Equal Opportunity EmployerWe value your data privacy and therefore do not accept applications via mail. Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.