Service Manager

Rygor Group Ltd

About the role

Service ManagerRygor Auto: Gloucesterup to £55,000 – OTE up to £70,000Hours – 08:00 -18:00 Monday to FridayYour Role:At Rygor, we are looking for an experienced and dedicated Service Manager, who has a passion for setting the standard for our customers.We are looking for an individual who is passionate about delivering exceptional customer service, who will be able to independently manage and develop a customer-orientated and profitable department.Day to day, you will be:Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals.Monitoring compliance with all statutory regulations and ensuring both Rygor and Mercedes-Benz quality and service standards are being met.Controlling cost management for department.Work with managers of our departments at site to ensure a joined up, positive approach to teamwork and customer service.Working with relevant departments across the business, such as marketing people, IT to uphold company values and ensure correct processes and policies are followed.Ensure site and departmental KPIs are met, through robust leadership and a hands-on approach.Leading and developing apprentices.Managing, coaching and motivating employees to ensure a high quality of staff.Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets. Undertaking appraisals with your team every September and following up with regular 121s and PDPs.Building strong working relationships with customers.Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning.Promote the development of your team.This role will be a great fit for you if:You possess extensive motor industry experience, in an Aftersales position at management level.Extensive knowledge of the operational running of a workshop and business administration.A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.Must be experienced in people management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands on.Enthusiasm and continuously improve product knowledge of self and others.Desire to achieve the highest standard of personalised customer care.A flexible approach to work and adaptable to thrive in a changing environment.You are computer literate and confident using technology.Research shows that some people are less likely to apply for a role unless they meet 100% of the criteria. As long as you are experienced for the role, and hold the relevant and required qualifications, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!Benefits for youAn extra day off for your BirthdayBusiness close 24 December and 27 December in 2025, so you can enjoy your time off over the festive per23 days of annual leave per year PLUS Bank HolidaysFour times death in service benefit.Working for an official Great Place to Work™️ and UK Best Workplace.Working for a Best UK Workplace for Wellbeing and Development.Awarded Armed Forces Covenant Silver Award (RLS)Working with our award-winning team – we are Motor Trader’s CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.Auto-enrolment pension.Self-development journalRygor Group Ranked 101 in SW Business Insider’s Top 500 CompaniesEnhanced Maternity and Paternity pay policies.Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).Mental Health First Aiders.Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.Annual appraisals programme and progression opportunities.Manufacturer training and access to our in-house training.Long service recognition and annual leave increase after 5 years’ service.Branded uniformCharities of the Year programme, Army Sport sponsors and community engagement initiativesCompany Vehicle AllowanceOur Values & BehavioursWe’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.RewardingI am grateful. I am courageous. I am curious.ReliableI am honest. I am attentive. I am trustworthy.RespectfulI am inclusive. I am resilient. I am kind.✅ Hiring ProcessWe shortlist CVs through our ATS against the requirements of the role and desired skills and behaviours, so make sure your application is tailored to the role you are applying for. For help with your application visit Rygorcareers.co.uk - Rygor Careers HubWe may conduct a first stage virtual interview with our hiring manager or a member of the teamIf successful at first stage you will be invited to a second stage, in person interview.‍If your application is successful, we will send you a formal offer in writingWe wish you luck in your applicationDiversity, Equity, Inclusion and Belonging (DEIB)At Rygor, we are committed to fostering a workplace culture that champions diversity, equity, inclusion, and belonging. As an award-winning organisation, we are proud to be a community of professionals from a wide range of backgrounds, experiences, and perspectives. We believe that individuality should be celebrated, and we strive to ensure that every team member feels valued, respected, and empowered. We welcome and support people of all ages, ethnicities, nationalities, religions or beliefs, gender identities, sexual orientations, disability statuses, caring responsibilities, and neurodiverse profiles. We actively promote an inclusive environment where you can bring your authentic self to work every day, because we know that when you thrive, so does our businessSupportIf you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed. We are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024 and running four new vehicle maintenance units in 2025. Our commitment to excellence has earned us multiple industry and network awards, and in 2025, we were proud to be named Employer of the Year at the prestigious Motor Trader Awards. We also received the Silver award for our onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one. We’re officially a Great Place to Work™ (four years running) and our company culture truly reflects our core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what we do and so is creating an environment where our team can thrive. Rygor Group comprises of a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year. Rygor Auto consists of three renowned brands: Mercedes-Benz, SAIC Maxus, Farizon and Higer Buses. We are home to the largest UK dealer group for Mercedes-Benz Commercial vehicles, and also offer passenger car aftersales at select locations. Rygor Plant is an official partner of Hyundai, Mecalac, and Dieci. We offer a diverse range of high-performance equipment designed to meet the demands of sectors including construction, agriculture, rail, roadworks, aggregates, and beyond. Rygor Service Solutions is our independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers premises, or totally mobile servicing solutions. We look after some of the UK’s largest fleets, including Tesco, Ocado, Bookers and Brakes and are committed to keeping them on the road, serving their customers. Rygor Land Systems supplies vehicles and systems for military, humanitarian and security operations. With a dedicated and focused team that can provide exacting customers with the support required to deliver the capability needed by operational staff located in the harshest environments around the world.