Training Coordinator and Administrator

HGV Traders

About the role

Main duties and responsibilities:Undertake online meetings with Apprentices scheduled while they are in their place to work to measure and record progression and learning.Supporting and recording apprentice health and wellbeing concerns, to ensure these are not impacting on learning and progression, ensuring the support is given from relevant colleagues as required.Working closely with the wider training and regional team, as well as the Designated Safeguarding Lead.Support improvements and accuracy of the Development Coach Visit Schedule to ensure all apprentices visits are up to date, meeting compliance requirements and that apprentices remain on track to achieve their programme.Ensure that apprentices have a good understanding of key topics, including Safeguarding, Prevent, and Health and SafetyUndertake other Training Administration and Support activities as required, which could include:a. Scheduling Apprentice attended and virtual (online) training sessions, issuing joining instructions and maintaining attendance records.b. Responding proactively to non-attendance, and communicating with affected Retailers, and Apprenticesc. Reporting training attendance and scheduling updates into the Programme Managerd. Providing a consistently high level of customer service at all times by phone, email, and in persone. Providing Learner Management System (LMS) and administrative support to the Mercedes-Benz Retailer Networkf. Providing cover for training centre reception duties, as necessaryThe successful candidate is also required to:Comply with all policies and procedures including Safeguarding, Prevent & Health & Safety.Follow all agreed Quality Assurance and Risk Management systems ensuring the policies and procedures are followed.Actively support company policy and best practice including security, with particular emphasis on protection of learner and customer sensitive information, compliance with GDPR.Take responsibility to maintain own CPD and undertake mandatory training in regard to Safeguarding, Prevent and Health & Safety.Actively promote equal opportunities and diversity in accordance with our policyPromote a safe working environment in accordance with policies, and current legislation.Maintain a safe, presentable, and clean working environment.Contribute to process of continual quality improvement.Actively work to the policies & procedures of the customer Mercedes-Benz Apprentice AcademyEssential Personal Qualities, Qualifications & Skills:Previous experience as a Training coordinator, and/or apprenticeship delivery experience (Desirable)Be an outgoing, enthusiastic, and confident personality, with a desire to engage with people, face to face, online and telephone.Be able to demonstrate exceptional customer service (including past experience)Strong communication (written & verbal) and organisational skills.Be highly organised and possess excellent time management skills.Have the ability to communicate with a variety of people, including senior managers and apprentices working within a fast-paced environment.Maintain a professional manner at all times.Demonstrate a positive pro-active ‘can-do’ attitude.Be focused with a good attention to detail.A proficient user of Microsoft Office packages, particularly Word, Outlook, PowerPoint, Excel and TeamsExperience of using a Learning Management system (Desired)Previous experience within a learning and development department (Desired)Normal place of work: Mercedes-Benz Apprentice Academy, Delaware Drive, Tongwell, Milton Keynes.Salary: Up to £22k depending on experienceEmployment Status: Full Time (Monday to Friday)We are committed to safeguarding and the welfare of all apprentices and expect staff to share this commitment. The successful applicant will be subject to a Disclosure and Barring Service Check (DBS) and will be required to provide proof of the right to work in the UK.To apply please provide a full and up to date copy of your CV together with a covering letter detailing why you feel you would be suitable for this role.Unfortunately, we cannot respond to everyone. If you have not heard back from us with 14 days your application will not have been successful.Job Type: Full-timeSalary: Up to £22,000.00 per yearBenefits:Company pensionFree parkingHealth & wellbeing programmeLife insuranceOn-site parkingSick payStore discountSchedule:Monday to FridayWork Location: In person Calex is a specialist training and consultancy organisation contracted to a number of market leading automotive manufacturers. We are currently seeking to recruit a Training Coordinator to join the Mercedes-Benz Apprenticeship Programme Administration Team. This role will report directly into the Regional Development Coach Manager and the successful candidate will play a key role in supporting the apprentices and the team of Regional Development Coaches. This will include undertaking online meetings with apprentices to measure and record their progression, administering visit schedule, and identifying learning and progression opportunities and working with the apprentice, mentors, line managers and development coach team to address them. The Training Coordinator needs to be highly organised with an excellent eye for detail. They will possess exceptional customer service skills, and ideally have previous experience within a learning and development department or apprenticeship programme. The Apprenticeship Programme is responsible for the development of hundreds of apprentices across the Mercedes-Benz Car, Van, and Truck retail networks in the UK. For more information, please visit the website at: https://www.mercedes-benztraining.co.uk/mercedes-benz-academy-programme.aspx