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closed 29th Sep 2023

CONTRACT SUPPORT ADMINISTRATOR job

CONTRACT SUPPORT ADMINISTRATOR

HEAD OFFICE - MILTON KEYNES, MK15 8HB, GB
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Job Details

Contract: Full-Time
Department: Service & Support

Job Description

CONTRACT SUPPORT ADMINISTRATOR
SALARY: £25,000 – £29,000 PLUS EXCELLENT BENEFITS PACKAGE INCLUDING, 25 DAYS HOLIDAY, COMPETITIVE PENSION SCHEME AND MANY MORE!

As a Contract Support Administrator, you are an organised individual with excellent attention to detail. You will be responsible for providing administrational support to our Service Sales dealer network to facilitate the selling of Repair & Maintenance and Service contracts; this also includes the loading of all contracts, management of the ‘UKContracted Services’ inbox, and providing support to the dealer network in relation to contract-based queries.

KEY RESPONSIBILITIES:

  • Contract Extensions, (production of quotations and customer liaison).
  • Audit and preparation of incoming contracts prior to submission for load processing.
  • Opening and closing opportunities in the Scania CRM system, in accordance with customer outcome/decision.
  • Assisting our regional BDM and Service Sales Executives with monthly reporting.
  • Loading of R&M and Service contracts on behalf of the Scania captive network.
  • Working with the RPA BOT loading process in conjunction with the dedicated IT support team, to ensure maximum optimisation of this tool.
  • Administrating queries in the UK Contracted Services shared mailbox, to support the wider captive and non-captive network with contract related queries.
  • Processing and completion of Month End activities in accordance with agreed Scania process, including the dissemination of monthly invoices.
  • Regular auditing and health-check of Scania R&M Portfolio.
  • Termination and Pending reporting activities related to the processing of R&M and Service contracts.
  • Processing and sending out copy VAT schedules and copy invoices to Scania end user customer.
  • Processing of Tyre damage re-charges to our Contract Hire and Rental End Users.

MEET THE MANAGER!

David has been with Scania for the past 4 years! David’s team are incredibly welcoming and are looking for someone who is a real team player. This role means you must have excellent communication skills and the ability to work of your own initiative.

Quote from the manager: “I am proud to be part of such a prestigious brand! As a manager, I really enjoy helping my team progress. Scania is such a people company so it’s all about becoming part of the Scania family”.

Additional Benefits

  • Company Pension

About the Company

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry-leading employment package. We offer an excellent benefits package which includes a pension scheme, complimentary life insurance, financial incentive schemes and discounts on major retail outlets.

At Scania, we invest considerably in colleague development – you can expect to receive comprehensive training to provide opportunities for career progression, not only in the UK, but throughout our global organisation.

We have a strong and supportive culture, where each individual is seen, respected, and has the potential to contribute. We trust each other to act with integrity and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion are strategic necessities. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and, together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values: CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.

If you feel you have the skills and expertise for this challenging role then please apply today.

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